Frontline Station Support Officer - Customer Service & Ops

New Zealand Police; Auckland; On-site; NZD 70,000 - 73,000; Full time

Job summary

New Zealand Police in Auckland is seeking a Front Counter Services Officer at the Auckland Central Police Base. You are the welcoming face for the public, handling enquiries with professionalism and empathy, while providing administrative support and data entry to police systems.

The role requires exceptional customer focus, a team approach, attention to detail, and the ability to manage multiple tasks in a busy station environment.

Qualifications

• Proven experience delivering high-quality face-to-face customer service in a professional environment.
• Excellent verbal and written communication skills, with the ability to engage effectively with a wide range of people.
• Strong organisational skills, with the ability to effectively multitask, prioritise competing demands, and manage workload efficiently.
• Demonstrated ability to build, develop, and maintain positive working relationships with colleagues, stakeholders, and customers.
• A collaborative team player who contributes positively to team goals and supports others to achieve successful outcomes.
• Must be based within a reasonable commuting distance of Tāmaki Makaurau (Auckland) to meet the operational requirements of the role.

Responsibilities

• Provide front counter customer service at Auckland station.
• Manage enquiries with professionalism, respect and empathy.
• Enter data, use Police systems, typing and file management.
• Work as part of a high performing team and support colleagues across functions.
• Learn and adapt to new systems and processes.

Skills

Customer service

Communication skills

Organisational skills

Multitasking

Teamwork

Job description

New Zealand Police in Auckland is seeking a Front Counter Services Officer at the Auckland Central Police Base. You are the welcoming face for the public, handling enquiries with professionalism and empathy, while providing administrative support and data entry to police systems.

The role requires exceptional customer focus, a team approach, attention to detail, and the ability to manage multiple tasks in a busy station environment.