Frontline Station Support Officer

New Zealand Government; Kaitaia; On-site; NZD 70,000 - 73,000; Full time

Job summary

New Zealand Police in Kaitaia is seeking a Frontline Station Support Officer to deliver courteous front counter service. You will welcome visitors, clarify enquiries and ensure they are understood and addressed professionally.

The role provides operational and administrative support, including data entry, using police systems and file management, with a strong emphasis on attention to detail and teamwork. This is a permanent, full-time position with a salary between $70,030 and $73,154,

Qualifications

• Experience delivering courteous customer service at a front counter.
• Excellent attention to detail and a can-do attitude.
• Ability to use Microsoft Office and police data-entry systems.

Responsibilities

• Provide front counter customer service at Kaitaia Police Station.
• Record complaints, answer enquiries and manage visitor access with professionalism.
• Perform data entry and file management using Police systems.

Skills

Customer service

Communication skills

Data entry

Police systems

Organisational skills

Multitasking

Tools

Police systems

Job description

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 15,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

Frontline Station Support Officer

Based At Kaitaia Police Station

Police Employee Permanent Full Time NAV JR 6055936

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

The role of Frontline Station Support Officer is to provide customer service for our front counter based at the Kaitaia Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately. The role requires someone with excellent customer service skills. The successful candidate will have excellent attention to detail with a can-do attitude. The role of Frontline Station Support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems and file management.

Key Accountabilities

• Dealing with challenging circumstances in a customer services environment.
• Managing challenging situations involving members of the public in a professional, respectful and empathetic manner.
• Recording of complaints from members of the public, answering general enquiries and performing reception duties such as managing contractors and visitor access.
• Strong organisational skills with the ability to multitask.
• Excellent verbal and written communication skills.
• Excellent keyboard and computer skills, with sound knowledge of the Microsoft Office suite.

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

A sound knowledge of computer applications, in particular Microsoft suites. Outstanding customer service skills and the ability to work hard in a team environment. Prioritise workflow Manage time effectively to complete multiple files and meet deadlines. Professionalism - taking pride in representing Police and making a difference in the communities we serve. Supportive of one another - Supporting our colleagues across every function and level of Police.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

You can view the position description for this role at: https://www.police.govt.nz/sites/default/files/pd/2026-08/Frontline%20Station%20Support%20Officer.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

If you have any questions about this vacancy, please contact [e-mail]

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $70,030 and $73,154 dependent on skills and experience relevant to the role.

Please note: Deadline for applications is 5:00 pm on the 5th of October 2026.

All applications must have the right to work in New Zealand.

Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

All applications must be submitted online and will not be accepted directly via email.