Frontline Station Support — Customer Service Specialist

New Zealand Government Joba; Auckland; On-site; NZD 70,000 - 73,000; Full time

Job summary

New Zealand Police is seeking a Frontline Station Support Officer based at Auckland Central Police Base. You will greet customers, handle enquiries, and provide professional administrative support.

The role requires strong customer focus, teamwork, and the ability to manage multiple tasks with accuracy. Responsibilities include front counter service, data entry, and using Police systems to maintain files and records.

Qualifications

• Face-to-face customer service experience in a professional environment.
• Excellent verbal and written communication skills.
• Ability to work in a high performing team and handle challenging situations.

Responsibilities

• Provide front counter customer service at Auckland station.
• Handle enquiries with professionalism, empathy and accuracy.
• Perform data entry, use Police systems, typing and file management.
• Support operational and administrative tasks across the station.

Skills

Customer service

Communication

Data entry

Job description

New Zealand Police is seeking a Frontline Station Support Officer based at Auckland Central Police Base. You will greet customers, handle enquiries, and provide professional administrative support.

The role requires strong customer focus, teamwork, and the ability to manage multiple tasks with accuracy. Responsibilities include front counter service, data entry, and using Police systems to maintain files and records.