Frontline Station Support Officer

New Zealand Government Joba; Wellington; On-site; NZD 63,000 - 77,000; Part time

Job summary

New Zealand Police, Kapiti Station, is seeking a Frontline Station Support Officer on a 0.5 FTE basis. You will provide high-quality front counter customer service, handle enquiries, data entry and file management, and support Police operations in a collaborative team environment.

Shifts are 0800–1600, Monday to Friday, with a 0.5 position offering pro rata salary. This role emphasizes professionalism, empathy and proactive service to the community.

Qualifications

• Outstanding customer service skills and the ability to work collaboratively in a team environment.
• Sound knowledge of Police computer applications and Microsoft Office.

Responsibilities

• Deal with challenging situations in a customer services environment.
• Record complaints, respond to enquiries and manage reception duties (including contractor and visitor access).
• Demonstrate strong organisational skills with the ability to multitask.
• Communicate clearly (written and verbal).
• Use computer systems confidently (e.g. NIA, PROP, Microsoft Office).

Skills

Customer service

Attention to detail

Proactive attitude

Communication skills

Teamwork

Tools

Microsoft Office

NIA

PROP

Job description

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.Frontline Station Support Officer!Based at Kapiti Police StationBand D - $70,030 p.a (pro rata for 0.5 position)Police EmployeePermanent, Part time 0.5NAVJR 6060828E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.Stand at the stern of the canoe and feel the spray of the future biting at your faceMo te tunga | About the roleStation Support Officers (SSO's) are the very heart and soul of a Police Station.The primary responsibility of the SSO is to provide high-quality customer service at the Front Counter of Kapiti Police Station. Every day, you will encounter a range of situations that require professionalism, respect, empathy and in a positive approach. You will welcome members of the public into the station, ensuring their enquiries are understood and handled appropriately.This role requires someone with strong customer service skills, excellent attention to detail, and a proactive, can-do attitude.As a Station Support Officer, you will provide operational and administrational support to Police. This includes, but is not limited to, front counter customer service, data entry, use of Police systems, and file and exhibit management.The successful applicant will work as part of a team of three SSO's (one full time two part time) Monday to Friday, on 8-hour shifts between 0800-1600hrs. This position is one of two SSO's that work 0.5 on a week on week off basis. You also can relieve for the other SSO's absences during your rostered week off.If this sounds like you and you're looking for a meaningful role where you can make a real difference in your community, we encourage you to apply.Key Accountabilities:Deal with challenging situations in a customer services environmentManage interactions with the public using professionalism, respect and empathy.Record complaints, respond to enquiries and manage reception duties (including contractor and visitor access.Demonstrate strong organisational skills with the ability to multitaskCommunicate clearly (written and verbal)Use computer systems confidently (e.g. NIA, PROP, Microsoft Office suite).He aha taau e kawe mai | What you'll bringWhilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.You will bring:A sound knowledge of Police computer applications and Microsoft OfficeOutstanding customer service skills and the ability to work collaboratively in a team environmentAbility to prioritise tasks and manage workflow effectivelyGood time management and the ability to handle multiple tasks and meeting deadlinesProfessionalism and willingness to support colleagues across the organisationTake pride in representing Police, upholding our values in everyday interactions, and making a positive difference in the communities we serve.This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirementslevel. You can refer to Indicators for Success for further information on the requirementsTo view the position description for this role please copy and paste this link into a new browser:https://www.police.govt.nz/sites/default/files/pd/2026-08/Frontline%20Station%20Support%20Officer.pdfMo tatou | About usNew Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.To view more detailed information about our recruitment process along with further details about requirements please click below link:Applicant Information Pack (External)Tono inaianei | Apply nowIf this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careersAll applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.Utu a-tau | SalaryThis position is covered by a collective agreement and salary will commence between $70,030 p.a (pro rata for 0.5 position) dependent on skills and experience relevant to the role.If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.Please note: Deadline for applications is 5:00 pm on 19th October 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.If you have any questions about this vacancy, please contact [e-mail]