Front Desk Specialist – Police Station Support

New Zealand Police; Wellington; On-site; NZD 63,000 - 77,000; Full time

Job summary

New Zealand Police is seeking a Station Support Officer to provide high-quality customer service at the Front Counter of Kapiti Police Station. You will welcome the public, understand inquiries, and handle them with professionalism and empathy.

The role includes data entry, use of Police systems, and file management in a small team. We value strong attention to detail, a proactive attitude, and the ability to work collaboratively to support frontline policing and community safety across

Qualifications

• Knowledge of Police computer applications and Microsoft Office.
• Outstanding customer service skills and ability to work collaboratively in a team.
• Ability to prioritise tasks and manage workflow effectively.
• Good time management and ability to handle multiple tasks and meet deadlines.
• Professionalism and willingness to support colleagues across the organisation.
• Take pride in representing Police and upholding our values in everyday interactions.

Responsibilities

• Front counter customer service at Kapiti Police Station.
• Data entry and use of Police systems.
• File and exhibit management.
• Relieve for other SSO absences as needed.
• Work in a small team of three SSOs (1 full-time, 2 part-time).

Skills

Police software

Microsoft Office

Customer service

Prioritisation

Time management

Teamwork

Professionalism

Tools

NIA

PROP

Job description

New Zealand Police is seeking a Station Support Officer to provide high-quality customer service at the Front Counter of Kapiti Police Station. You will welcome the public, understand inquiries, and handle them with professionalism and empathy.

The role includes data entry, use of Police systems, and file management in a small team. We value strong attention to detail, a proactive attitude, and the ability to work collaboratively to support frontline policing and community safety across