Frontline Station Support Officer

New Zealand Government Joba; Auckland; On-site; NZD 70,000 - 73,000; Full time

Job summary

New Zealand Police is seeking a Frontline Station Support Officer based at Auckland Central Police Base. You will greet customers, handle enquiries, and provide professional administrative support.

The role requires strong customer focus, teamwork, and the ability to manage multiple tasks with accuracy. Responsibilities include front counter service, data entry, and using Police systems to maintain files and records.

Qualifications

• Face-to-face customer service experience in a professional environment.
• Excellent verbal and written communication skills.
• Ability to work in a high performing team and handle challenging situations.

Responsibilities

• Provide front counter customer service at Auckland station.
• Handle enquiries with professionalism, empathy and accuracy.
• Perform data entry, use Police systems, typing and file management.
• Support operational and administrative tasks across the station.

Skills

Customer service

Communication

Data entry

Job description

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 15,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

Frontline Station Support Officer! Based at Auckland Central Police Base - 210 Federal Street Police Employee Permanent - Full Time/Shift Work National Advertised Vacancy JR: 6066046 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

The role of FSSO is to provide a customer service for our Front Counter based in Auckland. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately. The role requires someone with excellent customer focus, be part of a high performing team, demonstrate attention to detail with a can-do attitude. The role of an FSSO provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.

Key Accountabilities

• Exceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively across all levels of the organisation and community.
• Proven ability to remain calm and professional when managing challenging individuals and complex situations in a customer-facing environment.
• Strong customer service focus, with a commitment to delivering high-quality service and contributing positively within a team-based environment.
• Experienced in providing administrative, operational, and practical support to a range of workgroups across New Zealand Police.
• Highly competent in the use of technology, with the ability to quickly learn and adapt to new systems, applications, and processes.
• Demonstrates professionalism in all interactions, consistently delivering exceptional service both independently and as part of a team.
• Takes pride in representing New Zealand Police and is committed to making a positive difference in the communities we serve.
• Actively supports colleagues across all functions and levels of the organisation, contributing to a collaborative, inclusive, and high-performing team culture.
• Strong organisational and time-management skills, with the ability to prioritise competing demands, manage multiple tasks simultaneously, and consistently meet deadlines.

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• Proven experience delivering high-quality face-to-face customer service in a professional environment.
• Excellent verbal and written communication skills, with the ability to engage effectively with a wide range of people.
• Strong organisational skills, with the ability to effectively multitask, prioritise competing demands, and manage workload efficiently.
• Demonstrated ability to build, develop, and maintain positive working relationships with colleagues, stakeholders, and customers.
• A collaborative team player who contributes positively to team goals and supports others to achieve successful outcomes.
• Must be based within a reasonable commuting distance of Tāmaki Makaurau (Auckland) to meet the operational requirements of the role.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements.

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/2026-07/Frontline%20Station%20Support%20Officer_1.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

Utu ā-tau | Salary

This position is covered by a collective agreement, and salary will commence between $70,030 and $73,154 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on the 6th of October 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.