Customer Service Representative - Noel Leeming, Dunedin City

Noel Leeming; Dunedin; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

The Warehouse Group discount card

Incentive earnings

Career progression

Job summary

Noel Leeming is seeking a Customer Service Representative to create memorable experiences for customers in-store. You will handle hire purchases, sales and credit applications, while providing expert assistance and maintaining a calm, helpful demeanor.

Ideal candidates have retail or customer-facing experience, a positive can-do attitude and the stamina to stand for long periods. This role includes training and opportunities for career progression within a large NZ retailer.

Qualifications

• Experience in retail, hospitality, or a customer-facing role is preferred.
• Excellent communication skills and phone manner.
• Positive, can-do attitude and ability to stay calm under pressure.
• Able to undertake heavy lifting, climb ladders and be on your feet for long periods.

Responsibilities

• Handle in-store customer enquiries including hire purchases, sales, credit applications and cash sales.
• Proactively resolve customer issues to meet expectations and deliver a memorable service.

Skills

Customer service

Communication

Teamwork

Stamina

Job description

Job Description

Te kaupapa o te tūranga – About the role.

Hours of work are:

• Monday to Thursday 8:00am - 5:45pm
• Sunday 9:30am - 5:15pm

What you will be doing?

As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in store. Yes we offer awesome products but we know our customers purchase from us because we also offer them expert service. In this role, you will deal with all customer enquiries including hire purchase contracts, sales enquiries, credit applications and cash sales.

You will also take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers' expectations.

Who we are looking for?

To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match. Keeping calm in all situations, no problem is too great.

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally you will have:

• Some experience in retail, hospitality or a customer facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time

Additional Information

What can Noel Leeming offer you?

• Continuous training and development
• Career progression - a great stepping stone into sales or other internal opportunities
• Incentive earnings
• The Warehouse Group discount card (including The Warehouse)
• The list goes on...

There are many benefits that come with working for the largest retailer in New Zealand. Who knows where you could end up. Don't let this opportunity pass you by! We'd love to hear from you