Frontline Community Services Specialist

Whakatāne Community Safety Group; Whakatāne; Vor Ort; NZD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

5 weeks annual leave

Zusammenfassung

Whakatāne District Council seeks a Customer Services Officer to be the first point of contact for our community in Whakatāne, NZ. You will provide information, resolve inquiries, process payments, and support service requests across Council activities with a focus on delivering positive experiences.

You will work with internal teams to provide efficient admin support, maintain accurate customer records, and uphold our commitment to excellent service.

Qualifikationen

• Experience in customer service, call centre, or frontline service roles (local government experience an advantage).
• Confidence with cashiering responsibilities and Microsoft applications (Outlook, Word, Excel, PowerPoint).
• Strong attention to detail, accuracy, and time management.
• Excellent communication skills and a genuine interest in helping others.
• A positive, proactive attitude with the ability to remain calm under pressure.
• A commitment to continuous improvement, teamwork, and living our Council values.
• We're always learning and improving - Toitū te Taumata
• We're passionate and proud - Toitū te Mauri Ora
• We put people at the heart of everything we do - Toitū te Tangata

Aufgaben

• Welcome customers at our service counters and by phone, responding to enquiries, requests, and complaints.
• Process payments, applications, and registrations accurately and efficiently.
• Provide timely administration support to Council departments.
• Ensure high levels of accuracy in recording and managing customer information.
• Maintain a professional, welcoming environment in the Customer Service Centre.
• Support community engagement by respecting cultural protocols and building strong relationships.

Kenntnisse

Customer service experience

Interpersonal skills

Time management

Microsoft Office (Outlook, Word, Excel

Tools

Outlook

Word

Excel

PowerPoint

Jobbeschreibung

Whakatāne District Council seeks a Customer Services Officer to be the first point of contact for our community in Whakatāne, NZ. You will provide information, resolve inquiries, process payments, and support service requests across Council activities with a focus on delivering positive experiences.

You will work with internal teams to provide efficient admin support, maintain accurate customer records, and uphold our commitment to excellent service.