On‑Floor Retail Customer Service Champion

Woolworths Group; Dunedin; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team discounts

Rewards program

Sonder support

Job summary

Woolworths Supermarkets NZ is seeking a customer service-focused team member to be highly visible on the shop floor, helping customers with personalised assistance and resolving inquiries. The role supports daily operations, stock checks, deliveries, and maintaining clean, well-presented stores.

Strong interpersonal skills and a genuine customer-centric approach are essential, with a commitment to safety and compliance in a dynamic retail environment in Dunedin.

Qualifications

• Customer-focused with strong interpersonal skills.
• Ability to engage customers on the shop floor and resolve inquiries.

Responsibilities

• Champion customer service on the shop floor, engaging customers and resolving inquiries and complaints.
• Maintain accurate inventory, verify stock, conduct stocktakes and uphold price integrity.
• Process deliveries promptly and support store presentation by keeping areas clean and organized.
• Collaborate with the team to ensure smooth daily operations and adhere to safety policies.

Skills

Customer service

Communication

Job description

Woolworths Supermarkets NZ is seeking a customer service-focused team member to be highly visible on the shop floor, helping customers with personalised assistance and resolving inquiries. The role supports daily operations, stock checks, deliveries, and maintaining clean, well-presented stores.

Strong interpersonal skills and a genuine customer-centric approach are essential, with a commitment to safety and compliance in a dynamic retail environment in Dunedin.