Frontline Community Case Manager

Ministry of Social Development; Whanganui; On-site; NZD 70,000 - 84,000; Full time

Job summary

The Ministry of Social Development is seeking a dedicated Case Manager to support New Zealanders through life transitions, including employment changes, housing shifts, or financial stress. You’ll connect clients to the right supports with empathy, policy awareness and timely decision-making.

In this frontline role you’ll build trusted relationships, navigate multiple systems, maintain accurate records and collaborate with partners to deliver integrated services that strengthen communities.

Qualifications

• Experience delivering employment, income or housing support.
• Strong communication and active listening skills.
• Ability to build rapport and trust.
• Confidence navigating multiple systems.
• High accuracy and attention to detail.
• Sound judgment and decision-making.
• Ability to work in a fast-paced environment.
• Resilience, adaptability and self-management.
• Commitment to delivering excellent client service.

Responsibilities

• Support clients to access employment, income support and housing assistance.
• Build trust and rapport with clients through effective communication and case management.
• Gather information, assess needs and make decisions in line with policy and legislation.
• Support clients to use digital and self-service options.
• Work across multiple systems while maintaining accurate and timely records.
• Collaborate with colleagues and service providers to achieve positive client outcomes

Skills

Employment support

Communication skills

Active listening

Rapport building

Decision making

Attention to detail

Adaptability

Client service

Self-management

Job description

The Ministry of Social Development is seeking a dedicated Case Manager to support New Zealanders through life transitions, including employment changes, housing shifts, or financial stress. You’ll connect clients to the right supports with empathy, policy awareness and timely decision-making.

In this frontline role you’ll build trusted relationships, navigate multiple systems, maintain accurate records and collaborate with partners to deliver integrated services that strengthen communities.