Frontline Case Manager - Empowering NZ Families

Ministry of Social Development NZ; Wellington; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development NZ – Wanganui, North Island is seeking Case Managers to support New Zealanders facing employment, housing and income challenges. You will assess needs, provide connected services, and navigate multiple systems to help clients move forward with integrity and care.

The role emphasizes client-centred service, teamwork and timely decision-making in a fast-paced public service environment, aligned with MSD values and policy.

Qualifications

• Highly effective skills in providing support to clients for employment, income or housing assistance.
• Strong communication and active listening skills.
• The ability to build rapport and trust.
• Confidence navigating multiple systems while managing client conversations.
• High levels of accuracy and attention to detail.
• Sound judgement and decision-making.
• The ability to work effectively in a fast-paced environment.
• Resilience, adaptability and strong self-management.
• Experience and a strong commitment to delivering excellent client service.

Responsibilities

• Support clients to access employment, income support and housing assistance.
• Build trust and rapport with clients through effective communication and case management.
• Gather information, assess needs and make decisions in line with policy and legislation.
• Support clients to use digital and self-service options.
• Work across multiple systems while maintaining accurate and timely records.
• Collaborate with colleagues and service providers to achieve positive client outcomes.

Skills

Client support

Communication

Rapport building

Multi-system navigation

Attention to detail

Judgement & decision-making

Fast-paced work

Resilience & adaptability

Client service experience

Job description

Ministry of Social Development NZ – Wanganui, North Island is seeking Case Managers to support New Zealanders facing employment, housing and income challenges. You will assess needs, provide connected services, and navigate multiple systems to help clients move forward with integrity and care.

The role emphasizes client-centred service, teamwork and timely decision-making in a fast-paced public service environment, aligned with MSD values and policy.