Case Manager: Public Service Impact & Support

Ministry of Social Development NZ; Timaru; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development NZ in Timaru is seeking a Case Manager to support New Zealanders through life transitions, including income, housing, and employment changes. You will connect clients to the right services at the right time, balancing empathy with policy in a frontline public-service role.

The role involves managing a busy caseload, collaborating with external providers, and contributing to a trusted, people-centred organisation that values integrity and outcomes.

Qualifications

• Fast and accurate with data entry.
• Confident with technology and navigating multiple systems.
• Empathetic and professional – able to hold space for real-life challenges while applying policy.
• Clear communicator – build trust, explain things simply, and make good decisions.
• Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
• Strong team player – grounded, dependable, and collaborative.
• Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry

Tech savvy

Empathy

Communication

Adaptability

Teamwork

Numerical details

Job description

Ministry of Social Development NZ in Timaru is seeking a Case Manager to support New Zealanders through life transitions, including income, housing, and employment changes. You will connect clients to the right services at the right time, balancing empathy with policy in a frontline public-service role.

The role involves managing a busy caseload, collaborating with external providers, and contributing to a trusted, people-centred organisation that values integrity and outcomes.