Case Manager: Empower Whānau & Navigate Life Transitions

Ministry of Social Development; Nelson; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development in New Zealand is seeking a Case Manager to support New Zealanders through transitions in employment, housing and income, connecting them to the right services with care and professionalism.

You’ll work across systems with high trust, handle complex cases, make timely decisions, and collaborate with whānau and partners to help people be safe, strong and independent.

Qualifications

• Client-centred approach with listening and care.
• Ability to work across multiple systems to support clients.
• Maintains professionalism and integrity in complex situations.
• Clear communication to build trust and enable informed decisions.

Responsibilities

• Support clients newly facing work transitions to access income and employment options.
• Assist whānau with housing options and coordinate follow-ups.
• Encourage digital self-service and build confidence with online tools.
• Maintain accurate case notes while managing a busy caseload across systems.
• Refer clients to external providers and collaborate with partners.
• Meet with your team to reflect, troubleshoot, and support each other.

Skills

Communication

Data entry

Tech-savvy

Empathy

Policy understanding

Team player

Numeracy

Job description

Ministry of Social Development in New Zealand is seeking a Case Manager to support New Zealanders through transitions in employment, housing and income, connecting them to the right services with care and professionalism.

You’ll work across systems with high trust, handle complex cases, make timely decisions, and collaborate with whānau and partners to help people be safe, strong and independent.