Frontline Case Manager - Empower Communities

CGR Services; New Zealand; On-site; NZD 70,000 - 84,000; Full time

Job summary

MSD in Northland is hiring Case Managers to support New Zealanders navigating life transitions, including employment, housing, and financial stress. You'll work across multiple systems, assess needs, and connect clients to the right services with care and accuracy.

This role is frontline public service, requires integrity, empathy, data accuracy, and collaborative teamwork. Start dates from October 2026, full-time permanent, with a structured induction and career development opportunities.

Qualifications

• Fast and accurate data entry; detail-oriented.
• Confident with technology and multiple systems.
• Empathetic, professional, and able to apply policy.
• Clear communicator who can build trust.
• Adaptable, calm under pressure, handling high volumes.
• Strong team player, dependable and collaborative.
• Numerical skills for payments, dates, entitlements.

Responsibilities

• Support clients moving through life transitions with appropriate services.
• Coordinate across income, housing and employment supports.
• Maintain accurate case notes and complete referrals.
• Collaborate with external providers and team members.
• Participate in regular team reflections and problem solving.

Skills

Data entry

Tech-savvy

Empathetic

Clear communicator

Adaptable

Team player

Numerical accuracy

Job description

MSD in Northland is hiring Case Managers to support New Zealanders navigating life transitions, including employment, housing, and financial stress. You'll work across multiple systems, assess needs, and connect clients to the right services with care and accuracy.

This role is frontline public service, requires integrity, empathy, data accuracy, and collaborative teamwork. Start dates from October 2026, full-time permanent, with a structured induction and career development opportunities.