Impactful Case Manager: Help NZ Families Thrive

CGR Services; West Coast; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development (MSD) is seeking a Case Manager to be the frontline face of public service in New Zealand. You will support people navigating life transitions, connecting them with income, housing, and employment support with care and precision.

The role requires calm under pressure, strong data-entry skills, and the ability to balance policy with empathy while building trust. You’ll work across multiple systems, manage caseloads, and collaborate with external providers.

Qualifications

• Fast and accurate with data entry and detail-oriented.
• Confident with technology and using multiple systems.
• Empathetic and professional, applying policy while supporting clients.
• Clear communicator building trust and explaining things simply.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry

Technology proficiency

Empathy and professionalism

Clear communication

Adaptability

Team player

Numerical detail

Job description

Ministry of Social Development (MSD) is seeking a Case Manager to be the frontline face of public service in New Zealand. You will support people navigating life transitions, connecting them with income, housing, and employment support with care and precision.

The role requires calm under pressure, strong data-entry skills, and the ability to balance policy with empathy while building trust. You’ll work across multiple systems, manage caseloads, and collaborate with external providers.