Community Case Manager – Frontline Public Service (Gisborne)

CGR Services; Gisborne; On-site; NZD 69,000 - 84,000; Full time

Benefits offered by this job

Induction and training plan

Ongoing peer support

Career development opportunities

Contributing to stronger communities

Job summary

The Ministry of Social Development (MSD) is seeking a Case Manager to support New Zealanders through life transitions, including income, housing and employment. You will work in Gisborne, delivering integrated assistance with empathy, accuracy and policy alignment.

Join a public service team that values manaaki tangata, manaaki whānau, integrity, and collaboration. A full induction, ongoing support, and clear career pathways are provided.

Qualifications

• Fast and accurate with data entry.
• Confident with technology and using multiple systems.
• Empathetic and professional, applying policy with sensitivity.
• Clear communicator who builds trust and explains things simply.
• Adaptable to change, high volumes, and problem-solving on the go.
• Strong team player who is dependable and collaborative.
• Comfort with numbers and detail for payments, dates, and entitlements.

Responsibilities

• Support someone recently out of work to access income, training, or employment.
• Help whānau explore housing options and coordinate follow-ups.
• Encourage digital self-service and build client confidence with online tools.
• Manage a busy caseload across multiple systems with accurate notes.
• Refer clients to external providers and work with others.
• Meet with the team to reflect, troubleshoot, and support each other.

Skills

Data entry

Tech-savvy

Empathy

Clear communication

Adaptability

Team player

Numerical calculations

Tools

CRM systems

Job description

The Ministry of Social Development (MSD) is seeking a Case Manager to support New Zealanders through life transitions, including income, housing and employment. You will work in Gisborne, delivering integrated assistance with empathy, accuracy and policy alignment.

Join a public service team that values manaaki tangata, manaaki whānau, integrity, and collaboration. A full induction, ongoing support, and clear career pathways are provided.