Frontline Case Manager: Empower NZ Families

Ministry of Social Development; New Plymouth; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development in New Plymouth is seeking a full-time, permanent Case Manager to support local whānau through employment, income, and housing assistance. You’ll work in a frontline public service role, building trust and delivering integrated support within policy frameworks.

You’ll gather information, assess needs, and decide with care, communicating clearly across systems while maintaining accurate records.

Qualifications

• Demonstrated ability to provide client-focused support for employment, income or housing assistance.
• Strong communication and active listening skills.
• Ability to build rapport and trust with clients.
• Comfort navigating multiple systems while managing client conversations.
• High attention to detail and sound judgement in decision making.

Responsibilities

• Support clients to access employment, income support and housing assistance.
• Build trust and rapport with clients through effective communication and case management.
• Gather information, assess needs and make decisions in line with policy and legislation.
• Support clients to use digital and self-service options.
• Work across multiple systems while maintaining accurate and timely records.
• Collaborate with colleagues and service providers to achieve positive client outcomes.

Skills

Empathy

Active listening

Communication

Rapport building

Policy understanding

Job description

Ministry of Social Development in New Plymouth is seeking a full-time, permanent Case Manager to support local whānau through employment, income, and housing assistance. You’ll work in a frontline public service role, building trust and delivering integrated support within policy frameworks.

You’ll gather information, assess needs, and decide with care, communicating clearly across systems while maintaining accurate records.