Front Office Team Leader - Guest Experience & Revenue

Chuan Spa; New Zealand; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Dining discounts

Free hotel nights

Staff meals

Parking discount

Dry-cleaning allowance

Milestone benefits

Career growth opportunities

NZ's largest hotel pride

Job summary

Cordis Auckland by Langham Hospitality Group is seeking an Assistant Front Office Manager to lead the Front Office team and drive exceptional guest experiences at a luxury hotel in Auckland. You will manage day-to-day operations, mentor staff, and ensure seamless collaboration across departments to deliver the Cordis standard of service.

The role requires a proven track record in Front Office leadership within a 5-star environment, outstanding customer service, and flexibility to work a rotating

Qualifications

• Front Office leadership or supervisory role in a 5 star hotel
• Excellent customer service skills
• Proactive problem-solver with the confidence to take initiative
• Strong leadership with ability to motivate, coach and develop team
• Excellent communication and interpersonal skills
• Strong organisational and time management skills with attention to detail
• Commercial awareness and understanding of revenue generation and cost control
• Flexible to work across a rotating roster including mornings, evenings, weekends and public holidays

Responsibilities

• Overseeing day-to-day operations of Front Office, ensuring smooth and efficient service delivery
• Taking initiative to resolve guest concerns and provide effective solutions
• Managing guest feedback through ReviewPro, focusing on guest satisfaction targets
• Leading the team in maintaining service standards, monitoring KPIs and LQA audits
• Maximising revenue opportunities through upselling and promoting hotel products and outlets
• Supporting performance management and development of team members
• Assisting with departmental budgets and controlling operational costs
• Preparing and managing rosters and leave schedules
• Providing ongoing support, leadership and encouragement to the Front Office team
• Ensuring hotel standards, policies and procedures are consistently maintained
• Working collaboratively with other hotel departments to ensure a seamless guest experience

Skills

Front Office leadership

Customer service

Leadership

Communication

Interpersonal skills

Time management

Problem solving

Flexibility

Decision making

Hospitality

Education

Manager’s Certificate

Job description

Cordis Auckland by Langham Hospitality Group is seeking an Assistant Front Office Manager to lead the Front Office team and drive exceptional guest experiences at a luxury hotel in Auckland. You will manage day-to-day operations, mentor staff, and ensure seamless collaboration across departments to deliver the Cordis standard of service.

The role requires a proven track record in Front Office leadership within a 5-star environment, outstanding customer service, and flexibility to work a rotating