Assistant Front Office Manager | Lead Luxury Guest Services

Chuan Spa; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Dining and accommodation discounts

Free nights at overseas hotels

Staff meals provided

Discounted parking

Dry-cleaning allowance

Milestone Service benefits

Career growth opportunities

Proud to work at NZ’s largest hotel

Job summary

Cordis Auckland by Langham Hospitality Group is seeking an Assistant Front Office Manager to lead daily Front Office operations, drive guest satisfaction and support a high-performing team. This permanent role requires flexibility to rosters and a deep commitment to service excellence.

You’ll oversee daily front desk activities, mentor staff, monitor KPIs and collaborate cross-functionally to deliver seamless guest experiences at Auckland’s leading luxury hotel.

Qualifications

• Previous experience in a Front Office leadership or supervisory role within a 5 star hotel environment.
• Excellent customer service skills with a genuine passion for creating memorable guest experiences.
• A proactive problem-solver with the confidence to take initiative and make decisions.
• Strong leadership skills with the ability to motivate, coach and develop team members.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships.
• Strong organisational and time management skills, with excellent attention to detail.
• Commercial awareness and a strategic mindset, with an understanding of revenue generation and cost control.
• The ability to manage competing priorities and remain composed in a fast-paced environment.
• A flexible approach and the ability to adapt to changing operational needs.
• A valid Manager’s Certificate would be advantageous

Responsibilities

• Overseeing the day-to-day operations of Front Office, ensuring smooth and efficient service delivery
• Taking initiative to resolve guest concerns and providing effective solutions to create memorable WOW moments
• Managing guest feedback through ReviewPro, with a focus on guest satisfaction targets and key touchpoints
• Leading the team in maintaining consistent service standards, monitoring KPIs and achieving successful LQA audits
• Maximising revenue opportunities through upselling and promoting the hotel's products, services, shops and outlets
• Supporting the performance management and development of team members, identifying opportunities for career progression
• Assisting with departmental budgets and controlling operational costs
• Preparing and managing team rosters and leave schedules in line with business needs and employment requirements
• Providing ongoing support, leadership and encouragement to the Front Office team
• Ensuring hotel standards, policies and procedures are consistently maintained
• Working collaboratively with other hotel departments to ensure a seamless guest experience

Skills

Front Office leadership

Customer service

Team development

Communication

Time management

Revenue optimization

Cost control

Roster management

Problem solving

Hospitality

Education

Manager’s Certificate (NZ)

Tools

ReviewPro

Job description

Cordis Auckland by Langham Hospitality Group is seeking an Assistant Front Office Manager to lead daily Front Office operations, drive guest satisfaction and support a high-performing team. This permanent role requires flexibility to rosters and a deep commitment to service excellence.

You’ll oversee daily front desk activities, mentor staff, monitor KPIs and collaborate cross-functionally to deliver seamless guest experiences at Auckland’s leading luxury hotel.