Front Desk Guest Services Pro - Part Time

Langham Hospitality Group; Auckland; On-site; NZD 28,000 - 36,000; Part time

Benefits offered by this job

Free Duty meals

Discounted car-parking - $5 per day

Uniform and shower facility

Complimentary nights at Cordis andLang

Work anniversary gifts and cash_vour

Job summary

Cordis, Auckland by Langham Hospitality Group is seeking a part-time Guest Services Agent to join our front office team in Auckland. You will be the first warm, Kiwi-service impression for guests, handling check-ins/outs, inquiries, and requests with accuracy and care.

Join a luxury hotel with a strong emphasis on guest experience, cross-department collaboration, and opportunities to upsell in a natural, guest-focused way. NZ work rights are required.

Qualifications

• Previous experience in hotel front office, guest services, reservations, hospitality or a customer-facing role.
• Strong communication style with guests from diverse backgrounds.
• High level of English comprehension and clear verbal communication.
• Professional grooming and presentation in a luxury hotel environment.

Responsibilities

• Welcoming guests warmly and professionally, ensuring they feel recognised and cared for from the moment they arrive.
• Completing check-ins and check-outs accurately, efficiently and in line with hotel procedures.
• Assisting with guest enquiries, including hotel facilities, room information, local recommendations and general requests.
• Creating personalised guest experiences by recognising guest needs and looking for opportunities to make their stay memorable.
• Handling guest concerns with empathy, professionalism and urgency, ensuring appropriate follow-up where required.
• Supporting room upselling and cross-selling opportunities in a natural and confident way.
• Working closely with Housekeeping, Reservations, Concierge and other departments to ensure guest requests are communicated clearly.
• Maintaining accurate guest records, payment details and booking information within hotel systems.

Skills

Front desk experience

Guest services

Communication skills

English proficiency

Attention to detail

Team player

Flexibility

Job description

Cordis, Auckland by Langham Hospitality Group is seeking a part-time Guest Services Agent to join our front office team in Auckland. You will be the first warm, Kiwi-service impression for guests, handling check-ins/outs, inquiries, and requests with accuracy and care.

Join a luxury hotel with a strong emphasis on guest experience, cross-department collaboration, and opportunities to upsell in a natural, guest-focused way. NZ work rights are required.