Assistant Manager - Cordis, Auckland

Chuan Spa; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Dining and accommodation discounts

Free nights at overseas hotels

Staff meals provided

Discounted parking

Dry-cleaning allowance

Milestone Service benefits

Career growth opportunities

Proud to work at NZ’s largest hotel

Job summary

Cordis Auckland by Langham Hospitality Group is seeking an Assistant Front Office Manager to lead daily Front Office operations, drive guest satisfaction and support a high-performing team. This permanent role requires flexibility to rosters and a deep commitment to service excellence.

You’ll oversee daily front desk activities, mentor staff, monitor KPIs and collaborate cross-functionally to deliver seamless guest experiences at Auckland’s leading luxury hotel.

Qualifications

• Previous experience in a Front Office leadership or supervisory role within a 5 star hotel environment.
• Excellent customer service skills with a genuine passion for creating memorable guest experiences.
• A proactive problem-solver with the confidence to take initiative and make decisions.
• Strong leadership skills with the ability to motivate, coach and develop team members.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships.
• Strong organisational and time management skills, with excellent attention to detail.
• Commercial awareness and a strategic mindset, with an understanding of revenue generation and cost control.
• The ability to manage competing priorities and remain composed in a fast-paced environment.
• A flexible approach and the ability to adapt to changing operational needs.
• A valid Manager’s Certificate would be advantageous

Responsibilities

• Overseeing the day-to-day operations of Front Office, ensuring smooth and efficient service delivery
• Taking initiative to resolve guest concerns and providing effective solutions to create memorable WOW moments
• Managing guest feedback through ReviewPro, with a focus on guest satisfaction targets and key touchpoints
• Leading the team in maintaining consistent service standards, monitoring KPIs and achieving successful LQA audits
• Maximising revenue opportunities through upselling and promoting the hotel's products, services, shops and outlets
• Supporting the performance management and development of team members, identifying opportunities for career progression
• Assisting with departmental budgets and controlling operational costs
• Preparing and managing team rosters and leave schedules in line with business needs and employment requirements
• Providing ongoing support, leadership and encouragement to the Front Office team
• Ensuring hotel standards, policies and procedures are consistently maintained
• Working collaboratively with other hotel departments to ensure a seamless guest experience

Skills

Front Office leadership

Customer service

Team development

Communication

Time management

Revenue optimization

Cost control

Roster management

Problem solving

Hospitality

Education

Manager’s Certificate (NZ)

Tools

ReviewPro

Job description

Candidate must have valid work right in NZ to be considered for this role.

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

Assistant Front Office Manager | Front Office | Permanent Full Time | Full availability required

(Please note that you must already have work rights in New Zealand to be considered for this role)

We are looking for an experienced Assistant Front Office Manager to join our Front Office leadership team. This is an exciting opportunity to take ownership of daily operations, lead and develop a passionate team, and ensure our guests receive the personalised service and memorable experiences that Cordis Auckland is known for.

What you will be doing

• Overseeing the day-to-day operations of Front Office, ensuring smooth and efficient service delivery
• Taking initiative to resolve guest concerns and providing effective solutions to create memorable WOW moments
• Managing guest feedback through ReviewPro, with a focus on guest satisfaction targets and key touchpoints
• Leading the team in maintaining consistent service standards, monitoring KPIs and achieving successful LQA audits
• Maximising revenue opportunities through upselling and promoting the hotel's products, services, shops and outlets
• Supporting the performance management and development of team members, identifying opportunities for career progression
• Assisting with departmental budgets and controlling operational costs
• Preparing and managing team rosters and leave schedules in line with business needs and employment requirements
• Providing ongoing support, leadership and encouragement to the Front Office team
• Ensuring hotel standards, policies and procedures are consistently maintained
• Working collaboratively with other hotel departments to ensure a seamless guest experience

Our Ideal Candidate

• Previous experience in a Front Office leadership or supervisory role within a 5 star hotel environment
• Excellent customer service skills with a genuine passion for creating memorable guest experiences
• A proactive problem-solver with the confidence to take initiative and make decisions
• Strong leadership skills with the ability to motivate, coach and develop team members
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships
• Strong organisational and time management skills, with excellent attention to detail
• Commercial awareness and a strategic mindset, with an understanding of revenue generation and cost control
• The ability to manage competing priorities and remain composed in a fast-paced environment
• A flexible approach and the ability to adapt to changing operational needs
• High levels of integrity, professionalism and accountability
• A positive, team-focused attitude and a genuine passion for hospitality
• Must have full flexibility and availability to work across a rotating roster, including mornings, evenings, weekends and public holidays.
• A valid Manager’s Certificate would be advantageous

Benefits

• Discounts on dining and accommodation
• Free nights at our overseas hotels
• Staff meals provided
• Discounted parking ($6 per day)
• $200 dry-cleaning allowance every month
• Milestone Service benefits
• Opportunities to grow your career within Langham Hospitality Group
• Be proud to work at New Zealand’s largest hotel

Bring your leadership skills and passion for hospitality to Cordis Auckland and help us create memorable experiences for our guests while developing a team that takes pride in delivering exceptional service.