Front Office Team Leader - Cordis, Auckland

Chuan Spa; New Zealand; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Fun working environment

Opportunity to grow your career within

Freshly pressed uniform every shift

Discounted parking ($5 per day)

Staff meals

Job summary

Cordis Auckland, part of Langham Hospitality Group, seeks a full-time Team Leader for the Front Office reception to supervise on-shift receptionists and assist the Duty Managers with daily operations.

You will demonstrate outstanding customer service, a high level of English, and a minimum of 2 years in a reception role, ideally in a 5-star environment. Morning and afternoon shifts on a 7-day roster are required.

Qualifications

• Minimum 2 years' reception experience, preferably in a 5-star environment.
• Excellent customer service and grooming standards.
• Strong English comprehension; flexible with shifts.

Responsibilities

• Work with the Front Office Management team to maintain Cordis brand service quality.
• Provide training to new colleagues.
• Lead and motivate staff to achieve KPIs.
• Cover Duty Manager shifts when required.
• Welcome guests and ensure a memorable first and last impression.

Skills

Customer service

Team leadership

Reception experience

English proficiency

Education

Hospitality qualifications

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

We are seeking a full time Team Leader to join ourFrontOffice receptionteam. As a team leaderyou will be a senior member of the team, supervising thereceptionists on shift and assisting the Duty Managers with the day to day operation of the department. You will have outstanding customer service skills, a high level of English comprehension and impeccable personal grooming with a minimum of 2 years' experience in a reception position, preferably atin 5 star environment. This role is an integral part of the guest experience incorporating the first and last impression for our discerning guests.

Key responsibilities will include:

• Work with the Front Office Management teamto develop, reviewand maintain service quality within Cordis brand standards


• Provide training to new colleagues


• Lead and motivate staff to achieve KPIs


• CoverDuty Manager's shifts when required


• Welcomingour guests ensuring a memorable first & last impression with an accurate, prompt and attentive experience


• Helping us achieve our vision to be the best hotel company in the world by building guest loyalty

We are looking for someone who is flexible with their availability - to be successful, you will need to be able to work morning and afternoon shifts across a 7 day rotating roster. Preference will be given to candidates with hospitality qualifications and a General Manager's licence.

Benefits

• Fun working environment


• Opportunity to grow your career within Langham Hospitality Group


• Freshly pressed uniform every shift


• Discounted parking ($5 per day)


• Staff meals

Cordis isnot just about delivering a memorable experience for our guests but a amazing experience for you. So if you are ready! we will reward you with:

and the list goes on!