Front Office Operations Supervisor for Guest Experience
SOFITEL
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Job summary
SOFITEL in Auckland is seeking a Front Office leader to manage day-to-day operations and support the Front Office Manager in delivering smooth service and exceptional guest experiences.
You will analyse guest feedback, coordinate with hotel operations, update guest profiles in Opera Cloud, and implement actions to enhance services and offers.
Strong communication, guest-centric approach, and collaboration with multiple departments are essential to succeed in this role.
Job description
SOFITEL in Auckland is seeking a Front Office leader to manage day-to-day operations and support the Front Office Manager in delivering smooth service and exceptional guest experiences.
You will analyse guest feedback, coordinate with hotel operations, update guest profiles in Opera Cloud, and implement actions to enhance services and offers.
Strong communication, guest-centric approach, and collaboration with multiple departments are essential to succeed in this role.
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