Front Office Ops Leader – High-Volume Hotel, Queenstown

Accor; Otago; On-site; NZD 85,000 - 90,000; Full time

Benefits offered by this job

Staff meals

Uniforms provided

Heartist Benefits

Parental leave

40 hours/week

Job summary

Novotel Queenstown Lakeside, part of Accor, is seeking an experienced Front Office Operations Manager to lead daily Front Office, Reservations, Concierge and Night Audit teams, ensuring exceptional guest experiences in a high-volume hotel in Queenstown, New Zealand.

You will drive loyalty enrolments, mentor staff, manage budgets, and contribute to financial performance while upholding Novotel brand standards and collaborating with senior leadership.

Qualifications

• Minimum 3 years’ experience in a hotel front office or operations management role.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Willing to work varied hours, including mornings, afternoons and weekends.
• Knowledge of front office systems such as Opera Cloud, Windcave, RESAweb preferred.

Responsibilities

• Manage daily hotel operations across Front Office, Reservations, Concierge, and Night Audit teams.
• Drive Accor Live Limitless enrolments, ensuring team sign-up targets are met while promoting loyalty programme benefits.
• Lead, train, and motivate staff to deliver exceptional guest service and uphold Novotel brand standards.
• Oversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.
• Monitor and drive financial performance, including revenue forecasting, upselling, driving activity sales and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Oversee Reservations operations, ensuring seamless booking processes and guest journey from reservation to departure.

Skills

Leadership

Communication

People management

Budgeting

Revenue management

Front office systems knowledge

Education

Manager certificate

First aid certificate

Tools

Opera Cloud

RESAweb

Windcave

Job description

Novotel Queenstown Lakeside, part of Accor, is seeking an experienced Front Office Operations Manager to lead daily Front Office, Reservations, Concierge and Night Audit teams, ensuring exceptional guest experiences in a high-volume hotel in Queenstown, New Zealand.

You will drive loyalty enrolments, mentor staff, manage budgets, and contribute to financial performance while upholding Novotel brand standards and collaborating with senior leadership.