Guest Experience Leader, Front Office (NZ)

Minor Hotels Group; Wellington; Hybrid; NZD 45,000 - 50,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Support

Job summary

Minor Hotels is seeking an experienced Front Office Manager for Oaks Wellington Hotel to lead the front office team on a full-time basis. You will welcome guests, drive service excellence and oversee bookings and daily operations.

You’ll manage rosters, support recruitment, and ensure smooth guest experiences while maintaining budgets. A minimum 3+ years in hotel supervisory roles, strong people leadership and exceptional communication are required.

Qualifications

• Minimum 3+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.

Responsibilities

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Skills

People management

Team leadership

Customer service

Communication skills

Job description

Minor Hotels is seeking an experienced Front Office Manager for Oaks Wellington Hotel to lead the front office team on a full-time basis. You will welcome guests, drive service excellence and oversee bookings and daily operations.

You’ll manage rosters, support recruitment, and ensure smooth guest experiences while maintaining budgets. A minimum 3+ years in hotel supervisory roles, strong people leadership and exceptional communication are required.