Luxury Front Office Duty Manager — VIP Guest Experience

Accor; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Dobeco online university access

Accor Heartist Benefits - discounted F

Complimentary meals on shift

Parental Leave Scheme - up to 12 weeks

Employee Assistance Program

Job summary

Sofitel Auckland Viaduct Harbour, part of Accor, is seeking a Full-Time Duty Manager to lead the Front Office team and uphold luxury service standards in a modern, high-end environment.

The role requires strong hospitality operations knowledge, Opera PMS proficiency, and a proactive approach to guest satisfaction. Weekend and holiday flexibility is essential in this luxury hotel setting.

Qualifications

• Bachelor degree in hospitality-related field.
• NZ qualification or international equivalent acceptable.
• Strong knowledge of hotel operations and guest service standards.

Responsibilities

• Manage day-to-day Front Office operations and support the Front Office Manager for an operationally smooth department.
• Deliver excellent guest service by coordinating between guests, hotel and operations.
• Analyse guest feedback and recommend actions to enhance hotel services.
• Maintain guest profiles in Opera Cloud, updating VIP levels as appropriate.
• Ensure safety and security of guests and staff at the hotel.
• Maintain cash handling and security procedures, including room keys and guest confidentiality.
• Flexibility to work weekends and public holidays.

Skills

Leadership

Guest service

Communication

Emergency mgmt

Opera PMS

Education

Bachelor Degree in Hospitality Management

Tools

Opera PMS

Opera Cloud

Job description

Sofitel Auckland Viaduct Harbour, part of Accor, is seeking a Full-Time Duty Manager to lead the Front Office team and uphold luxury service standards in a modern, high-end environment.

The role requires strong hospitality operations knowledge, Opera PMS proficiency, and a proactive approach to guest satisfaction. Weekend and holiday flexibility is essential in this luxury hotel setting.