Front Office Assistant Manager - Lead a Guest-First Team

Accor

Franklin

On-site

NZD 54,000 - 66,000

Full time

2 days ago

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Benefits offered by this job

Learn your Way - Accor Academy

Work Your Way - flexible scheduling

Heartist Benefits - discounted F&B +住宿

Refer-a-friend bonus

Employee Assistance Program

Uniform provided and laundered

Meals on shift

Job summary

The Sebel Auckland Manukau, part of Accor, is seeking an Assistant Manager to support the Front Office Manager. You will lead a small team, oversee daily operations, and ensure guests receive exceptional, friendly service with a warm, welcoming style.

We value leadership, strong English communication, and a solid Front Office background including Opera PMS. You will work on a rotating shift, hold a current Manager's Certificate, and enjoy Accor Academy opportunities, employee benefits, and a

Qualifications

Minimum of 2-3 years of relevant experience in the hotel industry.
Strong administrative abilities and fluency in both written and spoken English.
Possess a strong background in Front Office procedures and Opera PMS.
Demonstrated leadership abilities, outstanding communication and interpersonal skills.
Availability to work on a rotating shift roster (mornings, afternoons and evening).
Full, clean Driver's License.
Current Manager's Certificate.

Responsibilities

Assist the Front Office Manager in the daily management of the Front Office department, including managing a small team and ensuring efficient operations.
Provide exceptional, friendly service to ensure guest journeys are memorable.
Show proven leadership, drive team development, and act as a shift lead when required.