Duty Manager

Sofitel; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Dobeco online university access

Accor Heartist Benefits - discounted F

Complimentary meals on shift

Parental Leave Scheme - up to 12 weeks

Employee Assistance Program

Job summary

Sofitel Auckland Viaduct Harbour, part of Accor, is seeking a Full-Time Duty Manager to lead the Front Office team and uphold luxury service standards in a modern, high-end environment.

The role requires strong hospitality operations knowledge, Opera PMS proficiency, and a proactive approach to guest satisfaction. Weekend and holiday flexibility is essential in this luxury hotel setting.

Qualifications

• Bachelor degree in hospitality-related field.
• NZ qualification or international equivalent acceptable.
• Strong knowledge of hotel operations and guest service standards.

Responsibilities

• Manage day-to-day Front Office operations and support the Front Office Manager for an operationally smooth department.
• Deliver excellent guest service by coordinating between guests, hotel and operations.
• Analyse guest feedback and recommend actions to enhance hotel services.
• Maintain guest profiles in Opera Cloud, updating VIP levels as appropriate.
• Ensure safety and security of guests and staff at the hotel.
• Maintain cash handling and security procedures, including room keys and guest confidentiality.
• Flexibility to work weekends and public holidays.

Skills

Leadership

Guest service

Communication

Emergency mgmt

Opera PMS

Education

Bachelor Degree in Hospitality Management

Tools

Opera PMS

Opera Cloud

Job description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour.Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for ambassadors forSofitel Auckland Viaduct HarbourasFull-Time Duty Manager.The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose:

You are the first brushstroke on a canvas of culinary art - subtle, intentional, and essential to the masterpiece that follows.

Job Description

• Managing day to day operations of the Front Office department and help the Front Office Managerto run a operationally smooth department
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required

Qualifications

• Minimum of 3 years' relevant experience within a luxury hotel environment New Zealand and/or internationally; or
• Bachelor Degree in Hospitality Management, Hotel Management, Tourism Management, Business Management, or a related discipline (New Zealand qualification or recognised international equivalent).
• Strong understanding of hotel operations, including front office, guest services, reservations, housekeeping coordination, food and beverage operations, and emergency management procedures.
• Advanced working knowledge of Opera PMS/Opera Cloud and associated hospitality systems.
• Current New Zealand Manager's Certificate (or willingness to obtain upon commencement.)
• Current New Zealand First Aid Certificate (Level 1 or higher) or willingness to obtain upon commencement.
• Current FullDrivers Licence.
• Exceptional verbal and written communication skills, with the ability to effectively engage with guests, team members andcontractors.
• Proven ability to lead, coach, and support teams while maintaining luxury service standards and resolvingissues in a fast-paced environment.
• Highly organised with strong attention to detail, commercial awareness, problem-solving capability, and a genuine passion for luxury hospitality and guest experience excellence.

Additional Information

• Learn Your Way- Access to Dobeco, our online university
• Benefits Your Way- Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to additional 12 weeks of Primary Carer and up to 2 weeks of Secondary Carer
• Access to our Employee Assistance Program

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