Luxury Front Office Operations Leader

So/; Auckland; Sur place; NZD 57 000 - 77 000; Plein temps

Avantages offerts par ce poste

Staff meal provided per shift

Dry-cleaning of uniform

International accommodation and retail

discounts across Accor & Ennismore

Family & Friends hotel discounts

Free night accommodation yearly

Résumé du poste

SO/ Auckland is seeking a Front Office Operations Lead to manage day-to-day front desk functions and support the Room Division Manager in delivering luxury guest experiences. The role focuses on coordinating guest services, handling feedback, and maintaining secure, smooth hotel operations.

The ideal candidate has 3+ years of luxury-hotel experience, strong Opera PMS knowledge, and excellent communication skills. Weekend and public holiday shifts are required in this dynamic hotel environment.

Qualifications

• Minimum 3 years' experience in a luxury hotel environment, NZ or international.
• Bachelor degree in Hospitality Management or related discipline.
• Strong understanding of hotel operations across front office, guest services, reservations, housekeeping coordination, F&B, and emergency procedures.
• Experience with Opera PMS/Opera Cloud or similar systems.
• Current NZ Manager's Certificate or willingness to obtain.
• Current NZ First Aid Certificate or willingness to obtain.
• Full NZ Driver's Licence.
• Excellent verbal and written communication, with guests, teams, and contractors.

Responsabilités

• Manage day to day operations of the Front Office and assist the Room Division Manager.
• Coordinate between hotel and guests to deliver excellent service.
• Analyse guest feedback and propose actions to leadership to enhance services.
• Maintain guest database and VIP levels in Opera Cloud.
• Ensure safety and security of guests and staff.
• Maintain strict handling of credit/cash transactions and confidentiality.
• Flexibility to work weekends and public holidays.

Connaissances

Front Office operations

Guest service leadership

Team coaching

Communication skills

Problem solving

Formation

Bachelor degree in Hospitality Management

Outils

Opera PMS/Opera Cloud

Description du poste

SO/ Auckland is seeking a Front Office Operations Lead to manage day-to-day front desk functions and support the Room Division Manager in delivering luxury guest experiences. The role focuses on coordinating guest services, handling feedback, and maintaining secure, smooth hotel operations.

The ideal candidate has 3+ years of luxury-hotel experience, strong Opera PMS knowledge, and excellent communication skills. Weekend and public holiday shifts are required in this dynamic hotel environment.