Front Desk Receptionist - Wellington

Somamedicalcenter; Wellington; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

PTO

Vacation

Medical, Dental, and Vision Insurance

Accident Insurance

Job summary

Soma Medical Center is seeking a Front Desk Receptionist to be the first point of contact for patients. The role requires bilingual English/Spanish communication to ensure a welcoming and efficient patient experience while maintaining confidentiality.

Responsibilities include greeting patients, scheduling appointments, verifying demographics and insurance, updating EMR records, collecting copays, and supporting front desk operations.

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish required.
• Experience in a medical office or customer service preferred.
• Knowledge of medical terminology, insurance processes, and EMR systems is a plus.
• Strong communication, organizational, and multitasking skills.
• Ability to handle a fast-paced environment with professionalism.

Responsibilities

• Greet and check in patients in a bilingual (English/Spanish) manner.
• Answer and manage incoming calls, schedule appointments, and respond to inquiries.
• Verify patient demographics, insurance information, and eligibility.
• Maintain and update patient records in the EMR system.
• Collect copays, balances, and process payments per office procedures.
• Coordinate patient flow with medical staff and providers.
• Handle appointment scheduling, confirmations, and follow-ups.
• Ensure patient confidentiality per HIPAA guidelines.
• Manage front desk operations and general administrative tasks.

Skills

Bilingual English/Spanish

Customer service

Communication

Organizational skills

Multitasking

Basic computer skills

Education

High school diploma

Tools

EMR systems

Scheduling systems

Microsoft Office

Job description

Job Summary

The Front Desk Receptionist at Soma Medical Center serves as the first point of contact for patients, providing exceptional customer service and administrative support. This role requires strong bilingual communication skills in English and Spanish to ensure a welcoming, efficient, and patient-centered experience while maintaining accuracy and confidentiality in all interactions.

Key Responsibilities

• Greet and check in patients in a friendly, professional, and bilingual (English/Spanish) manner.
• Answer and manage incoming phone calls, schedule appointments, and respond to patient inquiries.
• Verify patient demographics, insurance information, and eligibility accurately.
• Maintain and update patient records in the electronic medical record (EMR) system.
• Collect copayments, balances, and process payments in accordance with office procedures.
• Coordinate patient flow by communicating effectively with medical assistants and providers.
• Handle appointment scheduling, confirmations, cancellations, and follow-ups.
• Ensure patient confidentiality by adhering to HIPAA guidelines and safeguarding sensitive information.
• Manage front desk operations, including filing, scanning, faxing, and general administrative tasks.
• Maintain a clean, organized, and welcoming reception area.
• Assist with insurance verification and referrals as needed.
• Address patient concerns professionally and elevate issues when appropriate.
• Support the overall operations and reputation of Soma Medical Center through excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Bilingual proficiency in English and Spanish required.
• Previous experience in a medical office or customer service role preferred.
• Knowledge of medical terminology, insurance processes, and EMR systems is a plus.
• Strong communication, organizational, and multitasking skills.
• Ability to handle a fast-paced environment with professionalism and attention to detail.
• Basic computer skills, including Microsoft Office and scheduling systems.

Work Environment

• Medical office front desk setting with frequent patient interaction.
• Requires prolonged sitting, standing, and use of computers and phones.

Benefits

• Paid Time Off (PTO)
• Vacation
• Medical, Dental, and Vision Insurance
• Accident Insurance