Bilingual Front Desk Coordinator (English/Spanish)

somamedicalcenter; Wellington; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

PTO

Vacation

Medical, Dental, and Vision Insurance

Accident Insurance

Job summary

Soma Medical Center is seeking a Front Desk Receptionist to be the first point of contact for patients. The role requires bilingual English/Spanish communication to ensure a welcoming and efficient patient experience while maintaining confidentiality.

Responsibilities include greeting patients, scheduling appointments, verifying demographics and insurance, updating EMR records, collecting copays, and supporting front desk operations.

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish required.
• Experience in a medical office or customer service preferred.
• Knowledge of medical terminology, insurance processes, and EMR systems is a plus.
• Strong communication, organizational, and multitasking skills.
• Ability to handle a fast-paced environment with professionalism.

Responsibilities

• Greet and check in patients in a bilingual (English/Spanish) manner.
• Answer and manage incoming calls, schedule appointments, and respond to inquiries.
• Verify patient demographics, insurance information, and eligibility.
• Maintain and update patient records in the EMR system.
• Collect copays, balances, and process payments per office procedures.
• Coordinate patient flow with medical staff and providers.
• Handle appointment scheduling, confirmations, and follow-ups.
• Ensure patient confidentiality per HIPAA guidelines.
• Manage front desk operations and general administrative tasks.

Skills

Bilingual English/Spanish

Customer service

Communication

Organizational skills

Multitasking

Basic computer skills

Education

High school diploma

Tools

EMR systems

Scheduling systems

Microsoft Office

Job description

Soma Medical Center is seeking a Front Desk Receptionist to be the first point of contact for patients. The role requires bilingual English/Spanish communication to ensure a welcoming and efficient patient experience while maintaining confidentiality.

Responsibilities include greeting patients, scheduling appointments, verifying demographics and insurance, updating EMR records, collecting copays, and supporting front desk operations.