Medical Receptionist

Aotearoa New Zealand Association of Social Workers; Wellington; On-site; NZD 42,000 - 54,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers in Wellington is seeking a reliable receptionist for a busy medical practice, 4–5 days per week, 8:00 am to 5:00 pm. You will handle patient communications, appointment scheduling, invoicing, and basic accounts reconciliation, with training provided for Xero and admin tasks.

Strong communication, multitasking, and accuracy with money are essential, and knowledge of medical terminology is helpful; prior medical receptionist experience is

Qualifications

• Excellent communication with patients and team.
• Strong multitasking and organisation.
• Accurate handling of payments and invoicing.
• Experience in a medical reception setting is advantageous but training will be provided.
• Some knowledge of medical terminology is helpful.

Responsibilities

• Answer and manage telephone calls and patient enquiries.
• Maintain and update the appointment book.
• Action and prioritise doctor requests.
• Handle correspondence, photocopying, scanning and emailing.
• Maintain patient records, registers, and filing systems.
• Process new enrolments and manage patient information.
• Receive and process payments, reconcile accounts, and maintain petty cash.
• Ensure the security and accuracy of all financial transactions.
• Inform patients of practice services and policies.
• Check and manage answerphone and phone diversion messages.
• Perform general clerical and administrative duties as required.

Skills

Strong communication

Multitasking

Organisational skills

Accuracy with money

English proficiency

Experience as medical receptionist

Medical terminology knowledge

Tools

Xero

MS Office

Job description

About the Business

We are a busy and growing medical practice based in Central Wellington. As our patient base continues to expand, we are looking for a reliable and motivated receptionist to join our friendly team. This role requires someone who can work 4 or 5 days per week, from 8:00 am to 5:00 pm.

About the Role

You will be responsible for a range of reception and administrative duties, including patient communication, appointment scheduling, invoicing, and reconciliation of certain accounts. Additional administrative tasks may also be assigned as part of your role.

Key Responsibilities

Answer and manage telephone calls and patient enquiries

Maintain and update the appointment book

Action and prioritise doctor requests

Handle correspondence, photocopying, scanning and emailing

Maintain patient records, registers, and filing systems

Process new enrolments and manage patient information

Receive and process payments, reconcile accounts, and maintain petty cash

Ensure the security and accuracy of all financial transactions

Inform patients of practice services and policies

Check and manage answerphone and phone diversion messages

Perform general clerical and administrative duties as required

Skills and Experience

Strong communication and interpersonal skills with a friendly, professional manner

Excellent multitasking and organisational abilities

Proficient computer skills; experience with Xero is an advantage (training provided)

Accuracy in handling and accounting for money

Previous experience as a medical receptionist is an advantage, but full training will be provided

Some knowledge of medical terminology is helpful

Applications Close: Monday, 12th Oct 2026

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How would you rate your English language skills?