Front Desk & Guest Services Specialist — Full-Time

Accorhotel; Queenstown; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Staff meals provided

Uniforms provided

Accor Heartist Benefits

Employee Assistance Program

Shared staff accommodation

Job summary

Novotel Queenstown Lakeside is seeking a professional Guest Services Agent / Receptionist to welcome guests from check-in to check-out, ensuring exceptional service and adherence to hotel standards.

You will handle reservations, billing and guest accounts with discretion, while responding to phone and email enquiries and promoting hotel facilities. The role supports front office operations and requires a team player committed to guest satisfaction.

Qualifications

• Experience in a hotel, motel or front office role is advantageous.
• Strong communication and interpersonal skills are essential.
• Able to work with confidential information and cash handling.

Responsibilities

• Greet and welcome guests, manage check-ins and check-outs promptly and courteously.
• Handle reservations, billing and guest accounts with accuracy and discretion.
• Respond to phone and email enquiries with professional information and assistance.
• Promote hotel facilities, activities and services to maximise guest satisfaction and revenue.
• Ensure compliance with health, safety, and security standards including cash handling and key control.
• Maintain accuracy of front office systems, guest data and internal reporting.
• Support department and hotel management with operational and administrative tasks.

Skills

Customer service

Reservations systems

Attention to detail

Cash handling

Job description

Novotel Queenstown Lakeside is seeking a professional Guest Services Agent / Receptionist to welcome guests from check-in to check-out, ensuring exceptional service and adherence to hotel standards.

You will handle reservations, billing and guest accounts with discretion, while responding to phone and email enquiries and promoting hotel facilities. The role supports front office operations and requires a team player committed to guest satisfaction.