Front Office Leader: Elevate Guest Experience & Revenue

Accor; Queenstown; On-site; NZD 80,000 - 85,000; Full time

Benefits offered by this job

Staff meals provided on shift

Uniforms laundered daily

Accor Academy access

Job summary

Novotel Queenstown Lakeside, located on the shores of Lake Wakatipu, is seeking a dedicated Front Office Manager to oversee Front Office, Concierge and Night Audit operations. You will lead, train and motivate staff to deliver exceptional guest service while upholding Novotel brand standards and driving revenue performance.

You will manage guest arrivals and departures, budgets, and financial reporting to support business performance, with a flexible schedule including varied shifts in a

Qualifications

• Proven leadership and people management skills in hotel operations.
• Strong communication and guest-service orientation.
• Experience using front-office systems (Opera or similar PMS).

Responsibilities

• Manage daily Front Office operations, Concierge and Night Audit activities.
• Lead, train and motivate staff to deliver exceptional guest service aligned with brand standards.
• Oversee guest arrivals, departures and room allocations to ensure smooth processes.
• Monitor and drive financial performance, including revenue forecasting and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Supervise cash handling, shift banking and night audit for accuracy and compliance.
• Assist with budgeting and business planning to meet goals.
• Foster a positive, guest-focused culture in line with Accor Heartist values.

Skills

Leadership

Communication

People management

Guest service

Tools

Opera PMS

Job description

Novotel Queenstown Lakeside, located on the shores of Lake Wakatipu, is seeking a dedicated Front Office Manager to oversee Front Office, Concierge and Night Audit operations. You will lead, train and motivate staff to deliver exceptional guest service while upholding Novotel brand standards and driving revenue performance.

You will manage guest arrivals and departures, budgets, and financial reporting to support business performance, with a flexible schedule including varied shifts in a