Guest Services Agent & Receptionist - Flexible Shifts

SmartRecruiters, Inc.; Queenstown; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Staff meals provided on shift

Uniforms provided

Shared staff accommodation

Job summary

Novotel Queenstown Lakeside is seeking a professional Guest Services Agent/Receptionist to ensure an excellent guest experience from check-in to check-out. You will maintain hotel standards, handle reservations, billing, and guest queries with discretion, and promote services to maximise guest satisfaction.

Responsibilities include managing front office tasks, cash handling, and collaborating with management on reporting and daily operations.

Qualifications

• Experience in a hotel reception/front office role is preferred.
• Excellent customer service and communication skills.
• Proficiency with hotel management and reservations systems.
• Strong attention to detail and organisational skills.
• Able to handle cash, credit transactions and confidential information.

Responsibilities

• Greet and welcome guests, manage check-ins and check-outs.
• Handle reservations, billing and guest accounts with confidentiality.
• Manage phone and email enquiries with professional assistance.
• Promote hotel facilities, activities and services to guests.
• Ensure health, safety, security standards and cash handling procedures.
• Maintain accuracy of front office systems and guest data.
• Support operations and administrative tasks for the team.

Skills

Customer service

Communication

Cash handling

Attention to detail

Organisational skills

PMS software

Tools

PMS software

Job description

Novotel Queenstown Lakeside is seeking a professional Guest Services Agent/Receptionist to ensure an excellent guest experience from check-in to check-out. You will maintain hotel standards, handle reservations, billing, and guest queries with discretion, and promote services to maximise guest satisfaction.

Responsibilities include managing front office tasks, cash handling, and collaborating with management on reporting and daily operations.