Front Office Manager - Novotel Queenstown Lakeside

Accor; Queenstown; On-site; NZD 80,000 - 85,000; Full time

Benefits offered by this job

Staff meals provided on shift

Uniforms laundered daily

Accor Academy access

Job summary

Novotel Queenstown Lakeside, located on the shores of Lake Wakatipu, is seeking a dedicated Front Office Manager to oversee Front Office, Concierge and Night Audit operations. You will lead, train and motivate staff to deliver exceptional guest service while upholding Novotel brand standards and driving revenue performance.

You will manage guest arrivals and departures, budgets, and financial reporting to support business performance, with a flexible schedule including varied shifts in a

Qualifications

• Proven leadership and people management skills in hotel operations.
• Strong communication and guest-service orientation.
• Experience using front-office systems (Opera or similar PMS).

Responsibilities

• Manage daily Front Office operations, Concierge and Night Audit activities.
• Lead, train and motivate staff to deliver exceptional guest service aligned with brand standards.
• Oversee guest arrivals, departures and room allocations to ensure smooth processes.
• Monitor and drive financial performance, including revenue forecasting and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Supervise cash handling, shift banking and night audit for accuracy and compliance.
• Assist with budgeting and business planning to meet goals.
• Foster a positive, guest-focused culture in line with Accor Heartist values.

Skills

Leadership

Communication

People management

Guest service

Tools

Opera PMS

Job description

Front Office Manager - Novotel Queenstown Lakeside

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

Novotel Queenstown Lakeside is looking for aFRONT OFFICE MANAGER to ensure smooth and successful operation of the Front Desk. This will involve managing the day-to-day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.

Manage daily hotel operations acrossFront Office, Concierge, and Night Audit teams.

Lead, train, and motivate staff to deliver exceptional guest service and upholdNovotel brand standards.

Overseeguest arrivals, departures, and room allocations to ensure smooth and efficient processes.

Monitor and drivefinancial performance, including revenue forecasting, upselling, and KPI achievement.

Prepare and reviewoperational and financial reports to support business performance.

Supervisecash handling, shift banking, and night audit for accuracy and compliance.

Assist withbudgeting and business planning to meet financial and operational goals.

Foster a positive, guest-focused culture by demonstratingAccor Heartist values.

Qualifications

Minimum3 years’ experience in a hotel front office or operations management role.

Strong leadership, communication, and people management skills.

Proven ability to manage budgets, control costs, and drive revenue performance.

Willing to work varied hours, including mornings , afternoons and weekends.

Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.

Excellent problem-solving and guest service skills, with attention to detail.

Salary NZD$80000 - $85000

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift


• Uniforms washed and laundered daily.


• Learn your Way- Access to our Accor Academy so you can Earn while you Learn!


• Work Your Way- Flexibility to ensure a work life balance!


• Accor's refer-a-friend bonus


• Accor's Parental Leave Scheme


• Access to our Employee Assistance Program

Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street