Front Desk & Admin Officer – Community Services

Rukuhia Te Mahi; Whakatāne; Hybrid; NZD 45,000 - 60,000; Full time

Job summary

Ngāti Awa in Whakatāne is seeking a proactive Reception and Administration Support person to join our team. This permanent full-time role ensures the smooth day-to-day operation of our organisation, acting as the welcoming face and coordinating communications, fleet, and office operations.

You will bring experience in reception, strong customer service, and solid organisational skills. Proficiency with Microsoft 365, confidentiality, teamwork, and a commitment to kaupapa Māori values is

Qualifications

• Experience in reception, administration, customer service, or office support roles.
• Excellent customer service, communication, and relationship-building skills.
• Strong organisational skills, attention to detail, and ability to manage competing priorities.
• Experience maintaining records, filing systems, databases, or administration systems.
• Confidence using Microsoft 365 applications including Outlook, Word, Excel, Teams, and SharePoint.
• Commitment to confidentiality, professionalism, and accountability.

Responsibilities

• Be the welcoming face of our organisation, providing professional reception services and supporting enquiries, visitors, correspondence, and day-to-day communications.
• Coordinate vehicle bookings, servicing, maintenance, compliance requirements, and fleet records.
• Manage stationery, office supplies, consumables, and supplier relationships.
• Coordinate uniform ordering, stock levels, and record management to support kaimahi.
• Support upkeep of facilities by tracking maintenance requests and liaising with contractors.
• Manage equipment, shared resources, booking systems, inventories, and asset records.
• Maintain accurate records, filing systems, archives, and information management processes, including SharePoint.
• Provide trusted administrative and operational support to managers and kaimahi.

Skills

Reception & Admin Support

Customer Service

Record Keeping

Microsoft 365

Tools

Microsoft 365

Job description

Ngāti Awa in Whakatāne is seeking a proactive Reception and Administration Support person to join our team. This permanent full-time role ensures the smooth day-to-day operation of our organisation, acting as the welcoming face and coordinating communications, fleet, and office operations.

You will bring experience in reception, strong customer service, and solid organisational skills. Proficiency with Microsoft 365, confidentiality, teamwork, and a commitment to kaupapa Māori values is