Food Service Supervisor

Placements24; Queenstown; On-site; NZD 26,000 - 39,000; Full time

Benefits offered by this job

Staff meals provided

Opportunities for growth

Tips shared among staff

Advancement to management roles

Job summary

Placements24 is seeking a Food Service Supervisor for a popular restaurant in Queenstown, Eastern Cape. You will oversee front-of-house staff, ensure excellent guest experiences, and coordinate with the kitchen to maintain service standards.

Ideal candidates have at least 2 years in a supervisory role in hospitality and a passion for food service. Availability for evenings, weekends, and holidays is required.

Qualifications

• Minimum 2 years in a supervisory role within food service or hospitality and tourism.
• Minimum 2 years experience in supervising front-of-house operations.
• Experience leading service staff and ensuring guest satisfaction.

Responsibilities

• Supervise daily front-of-house operations, including servers, hosts, and bussers.
• Ensure prompt, high-quality service and adherence to standards.
• Train new staff on service protocols, menu knowledge, and customer interactions.
• Monitor food and beverage quality and presentation.
• Handle customer inquiries, complaints, and feedback professionally.
• Maintain cleanliness and organization of dining area and service stations.
• Manage inventory of service supplies and ensure stock levels.
• Assist in scheduling staff to cover peak hours.
• Enforce health and safety regulations in the food service area.
• Collaborate with kitchen staff for smooth front/back-of-house coordination.

Skills

Leadership

Customer service

Communication

Team motivation

Multitasking

Hospitality passion

Education

High school diploma or equivalent

Hospitality qualification (optional)

Tools

POS systems

Job description

About the Role

Our client, a popular restaurant located in Queenstown, Eastern Cape, is seeking a dedicated and proactive Food Service Supervisor. This role is essential for ensuring the smooth and efficient operation of the dining area, overseeing service staff, and maintaining high standards of customer satisfaction. The ideal candidate will have a strong understanding of food service operations, excellent leadership skills, and a passion for the hospitality and tourism industry. You will play a key role in providing a positive dining experience for guests in Queenstown, Eastern Cape.

Key Responsibilities

• Supervise and direct the daily activities of the front-of-house staff, including servers, hosts, and bussers.
• Ensure prompt and efficient service delivery, adhering to established standards.
• Train new staff members on service protocols, menu knowledge, and customer interaction.
• Monitor food and beverage quality and presentation.
• Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
• Maintain cleanliness and organization of the dining area and service stations.
• Manage inventory of service supplies and ensure stock levels are adequate.
• Assist in scheduling staff to ensure adequate coverage during peak hours.
• Enforce health and safety regulations within the food service area.
• Collaborate with the kitchen staff to ensure seamless coordination between front and back of house.

Requirements

• A minimum of 2 years of experience in a supervisory role within the food service or hospitality and tourism sector.
• Proven ability to lead and motivate a team.
• Strong understanding of food safety and hygiene standards.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Knowledge of Point of Sale (POS) systems is an advantage.
• A passion for food and providing excellent guest experiences.
• Must be available to work shifts, including evenings, weekends, and public holidays in Queenstown, Eastern Cape.
• High school diploma or equivalent required; further education in hospitality is a plus.

Benefits

• Annual salary of R.
• Opportunities for professional growth within the company.
• Staff meals provided during shifts.
• A supportive team environment in Queenstown, Eastern Cape.
• Tips shared among eligible staff.
• Potential for advancement to management roles.