Hotel Operations Supervisor

Placements24; Queenstown; Hybrid; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Employee discounts

Career advancement

Stable work environment

Job summary

Placements24 seeks a Hotel Operations Supervisor for a reputable hotel in Queenstown. You will oversee front desk, housekeeping and F&B, supporting the Hotel Manager with staff management and service standards to ensure guest satisfaction.

Ideal candidates have 1–2 years in hotel operations, a hospitality qualification, and strong communication. The role offers varied shifts, staff training, and opportunities for advancement in a supportive environment.

Qualifications

• 1–2 years in hotel operations or supervisory role.
• Hosp management qualification is advantageous.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise daily operations of front desk, housekeeping and F&B.
• Motivate staff and ensure adherence to hotel standards.
• Handle guest inquiries and escalate issues professionally.
• Assist with staff scheduling, training and performance monitoring.
• Coordinate with departments for seamless service delivery.

Skills

Leadership

Communication

Customer service

Education

Hospitality Management qualification

Tools

PMS

Job description

About the Role

Our client, a reputable hotel located in Queenstown, Eastern Cape, is looking for an enthusiastic and organized Hotel Operations Supervisor. This role is pivotal in ensuring the seamless day-to-day running of various hotel departments, including front desk, housekeeping, and food & beverage services. The successful candidate will support the Hotel Manager in overseeing staff, maintaining service standards, and ensuring guest satisfaction. This is an excellent opportunity for an aspiring hospitality professional to gain broad operational experience and develop leadership skills in a supportive environment. You will be involved in operational planning, staff training, problem-solving, and upholding the hotel's reputation for quality service in Queenstown. The role requires a proactive individual with strong communication skills and a commitment to excellence in guest services. We seek a candidate eager to contribute to the smooth functioning of all hotel operations and enhance the guest experience.

Key Responsibilities

• Supervise daily operations of front desk, housekeeping, and F&B departments.
• Assist in managing and motivating operational staff, ensuring adherence to hotel standards.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure all areas are maintained to the highest standards of cleanliness and presentation.
• Support the implementation of operational procedures and policies.
• Assist with staff scheduling, training, and performance monitoring.
• Coordinate with various departments to ensure smooth service delivery.
• Monitor inventory levels for operational supplies and report needs.
• Contribute to cost control measures within operational departments.
• Uphold the hotel's commitment to exceptional guest service and satisfaction.

Requirements

• Minimum of 1-2 years of experience in a hotel operations or supervisory role.
• A qualification in Hospitality Management or a related field is advantageous.
• Good understanding of front office, housekeeping, and basic F&B operations.
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team.
• Customer-focused with excellent problem-solving abilities.
• Proficiency in using hotel management software (PMS).
• Flexibility to work various shifts, including weekends and public holidays.
• Organized and detail-oriented.
• Based in or willing to relocate to Queenstown.

Benefits

• Competitive salary based on experience.
• Opportunities for training and career advancement within the hotel.
• Staff meals and uniform provided.
• Employee discounts on hotel services.
• A stable and supportive work environment.