Hotel Front Office Supervisor

Placements24; Queenstown; On-site; NZD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive annual salary

Professional development and training

Employee discounts on hotel stays and

Health insurance benefits

Annual leave allowance

Uniform and meals provided during Shif

Supportive and friendly work environm

Career advancement opportunities

Recognition programs

Team-building events

Job summary

Placements24 is recruiting a Hotel Front Office Supervisor for a well-regarded hotel in Queenstown, Eastern Cape. You will lead the front desk team, oversee daily operations, and ensure exceptional guest service from check-in to check-out.

Ideal candidates will have 3+ years in front office roles with at least 1 year in supervision, strong PMS experience, and a passion for hospitality. The role requires flexibility across shifts, including weekends and holidays.

Qualifications

• Minimum 3 years in hotel front office operations, with at least 1 year in a supervisory role.
• Experience with Property Management Systems (PMS).
• Excellent customer service and interpersonal skills.
• Strong communication and leadership abilities.
• Ability to stay calm and composed under pressure.
• High school diploma or equivalent; a certificate in Hospitality Management is a plus.
• Knowledge of hotel operations and service standards.
• Flexibility to work various shifts, including weekends and public holidays in Queenstown.
• Detail-oriented with strong organizational skills.
• A positive attitude and a passion for hospitality.

Responsibilities

• Supervise and coordinate the daily activities of the front desk staff.
• Ensure efficient check-in and check-out procedures, providing a warm and professional welcome.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Train and mentor front desk agents, ensuring adherence to hotel standards and procedures.
• Manage room inventory and ensure accuracy in the PMS.
• Oversee cash handling and billing processes, ensuring accuracy and security.
• Maintain a high level of product knowledge regarding hotel services, facilities, and local attractions.
• Implement and enforce hotel policies and procedures.
• Assist with scheduling and shift management for the front office team.
• Contribute to creating a positive and collaborative work environment for the front desk team.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High school diploma

Hospitality certificate

Tools

PMS

Job description

About the Role

Our client, a well-regarded hotel in Queenstown, Eastern Cape, is looking for an enthusiastic and customer-oriented Hotel Front Office Supervisor to lead their front desk team. This role is crucial for ensuring a seamless and welcoming experience for all guests from check-in to check-out. The supervisor will be responsible for managing daily front office operations, supervising and training front desk staff, handling guest inquiries and complaints, and maintaining high standards of service excellence. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for hospitality. You will be instrumental in creating a positive first and last impression for guests, contributing significantly to the hotel's reputation in Queenstown. This is a hands‑on role that requires strong leadership and operational capabilities.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk staff.
• Ensure efficient check-in and check-out procedures, providing a warm and professional welcome.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Train and mentor front desk agents, ensuring adherence to hotel standards and procedures.
• Manage room inventory and ensure accuracy in the Property Management System (PMS).
• Oversee cash handling and billing processes, ensuring accuracy and security.
• Maintain a high level of product knowledge regarding hotel services, facilities, and local attractions.
• Implement and enforce hotel policies and procedures.
• Assist with scheduling and shift management for the front office team.
• Contribute to creating a positive and collaborative work environment for the front desk team.

Requirements

• Minimum of 3 years of experience in hotel front office operations, with at least 1 year in a supervisory role.
• Proven experience with Property Management Systems (PMS).
• Excellent customer service and interpersonal skills.
• Strong communication and leadership abilities.
• Ability to remain calm and composed under pressure.
• High school diploma or equivalent; a certificate in Hospitality Management is a plus.
• Knowledge of hotel operations and service standards.
• Flexibility to work various shifts, including weekends and public holidays in Queenstown, Eastern Cape.
• Detail-oriented with strong organizational skills.
• A positive attitude and a passion for hospitality.

Benefits

• Competitive annual salary of R.
• Opportunities for professional development and training.
• Employee discounts on hotel stays and services.
• Health insurance benefits.
• Annual leave allowance.
• Uniform and meals provided during shifts.
• A supportive and friendly work environment in Eastern Cape.
• Career advancement opportunities within the hotel group.
• Recognition programs for outstanding performance.
• Team-building events.