Festival Ticketing & Customer Experience Coordinator

Live Nation Entertainment Inc; Christchurch; On-site; NZD 34,000 - 41,000; Part time

Job summary

Live Nation’s Team Event in Christchurch is seeking a Ticketing & Customer Service Coordinator to keep the customer journey running smoothly from on sale to event day. This casual 20-hour-per-week role reports to the Marketing Manager and focuses on ticketing administration, comps, and provider liaison.

You’ll collaborate with ticketing providers and the marketing and events team, handle enquiries, update sales reports, monitor social channels, and support event-day operations with accuracy and

Qualifications

• Experience in ticketing, customer service or event administration.
• Knowledge of ticketing platforms and ability to learn new systems quickly.
• Excellent written communication for email and social channels.

Responsibilities

• Ticketing administration: manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• Issue and track comps for artists, sponsors, media, partners and staff with proper approvals.
• Liaise with ticketing providers to implement changes and resolve issues quickly.
• Monitor ticket sales and share updates with the marketing and events team.
• Respond to email and social media enquiries about purchases, refunds, transfers and access.
• Monitor event social channels and escalate complex issues when needed.
• Maintain customer-facing ticketing and event information for fans.

Skills

Ticketing administration

Customer service

Vendor liaison

Sales reporting

Written communication

Multitasking

Team collaboration

Availability weekends

Tools

Ticketing platforms

CRM systems

Job description

Live Nation’s Team Event in Christchurch is seeking a Ticketing & Customer Service Coordinator to keep the customer journey running smoothly from on sale to event day. This casual 20-hour-per-week role reports to the Marketing Manager and focuses on ticketing administration, comps, and provider liaison.

You’ll collaborate with ticketing providers and the marketing and events team, handle enquiries, update sales reports, monitor social channels, and support event-day operations with accuracy and