Ticketing & Customer Service Coordinator

Live Nation Entertainment Inc; Christchurch; On-site; NZD 34,000 - 41,000; Part time

Job summary

Live Nation’s Team Event in Christchurch is seeking a Ticketing & Customer Service Coordinator to keep the customer journey running smoothly from on sale to event day. This casual 20-hour-per-week role reports to the Marketing Manager and focuses on ticketing administration, comps, and provider liaison.

You’ll collaborate with ticketing providers and the marketing and events team, handle enquiries, update sales reports, monitor social channels, and support event-day operations with accuracy and

Qualifications

• Experience in ticketing, customer service or event administration.
• Knowledge of ticketing platforms and ability to learn new systems quickly.
• Excellent written communication for email and social channels.

Responsibilities

• Ticketing administration: manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• Issue and track comps for artists, sponsors, media, partners and staff with proper approvals.
• Liaise with ticketing providers to implement changes and resolve issues quickly.
• Monitor ticket sales and share updates with the marketing and events team.
• Respond to email and social media enquiries about purchases, refunds, transfers and access.
• Monitor event social channels and escalate complex issues when needed.
• Maintain customer-facing ticketing and event information for fans.

Skills

Ticketing administration

Customer service

Vendor liaison

Sales reporting

Written communication

Multitasking

Team collaboration

Availability weekends

Tools

Ticketing platforms

CRM systems

Job description

Job Summary

About Team Event

Team Event is a full-service event production company delivering some of Australasia’s most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. As part of the Live Nation Group, we’re a creative, fast-moving team that makes big events happen. If that sounds like you, we’d love to hear from you.

About the role

Ready to help bring Christchurch’s biggest festivals to life? Team Event is looking for a Ticketing & Customer Service Coordinator to keep the customer journey running smoothly from on sale to event day.

Team Event is a full-service event production company behind some of Australasia’s most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. You’ll be the go-to person for ticketing and customer support, working closely with ticketing providers and the wider marketing and events team.

This is a casual role, approximately 20 hours per week, reporting to the Marketing Manager.

What you’ll be doing

• Ticketing administration: Manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• Complimentary tickets: Issue and track comps for artists, sponsors, media, partners and staff, ensuring allocations are approved and accurately recorded.
• Provider liaison: Work with ticketing providers to implement changes and troubleshoot issues quickly.
• Sales reporting: Monitor ticket sales and share regular updates with the marketing and events team.
• Customer enquiries: Respond to email and social media enquiries on purchases, refunds, transfers, ticket access and general event information.
• Community monitoring: Keep an eye on event social channels and sentiment, escalating complex or sensitive issues where needed.
• FAQs and information: Maintain customer-facing ticketing and event information so fans always know what’s happening.
• Event and team support: Provide event-day ticketing and customer support, plus general admin support to the marketing and events team as required.

What you’ll bring

• Relevant experience: Background in ticketing, customer service or event administration, ideally within festivals, live entertainment or hospitality.
• Ticketing know-how: Working knowledge of ticketing platforms and the ability to pick up new systems quickly.
• Written communication: A friendly, professional tone across email and social media.
• Attention to detail: Accuracy when managing allocations, pricing and records, and confidence reporting on sales data.
• Sound judgement: Calm under pressure, with the instinct to know when to elevate a complex or sensitive issue.
• Multitasking: Ability to juggle multiple priorities in a fast-paced environment, particularly around on sales and event periods.
• Team player: An approachable, positive and reliable collaborator who’s comfortable working across departments.
• Availability: Flexibility to work event days, including weekends and extended hours as required.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.