Live Event Ticketing & Customer Support Coordinator

Vibrant Music Hall; Christchurch; Híbrido; NZD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Concert access

Flexible work arrangements

Career development

Wellness programs

Resumo da oferta

Team Event in Christchurch is seeking a Ticketing & Customer Service Coordinator for a fixed-term 4-month contract to manage ticketing, provide customer support, and assist the events team. You will liaise with ticketing providers, handle comps, and monitor sales and inquiries across channels.

The role requires experience in ticketing or event administration, strong communication, and the ability to multitask during busy on-sale periods.

Qualificações

• Background in ticketing, customer service or event administration, ideally within festivals, live entertainment or hospitality.
• Working knowledge of ticketing platforms and the ability to pick up new systems quickly.
• Written communication: a friendly, professional tone across email and social media.
• Attention to detail in managing allocations, pricing and records, with confidence reporting on sales data.
• Calm under pressure with good judgement to escalate complex or sensitive issues as needed.
• Multitasking to juggle priorities in a fast-paced environment, especially around on-sales and events.
• Team player who collaborates across departments.
• Availability to work event days, including weekends and extended hours.

Responsabilidades

• Ticketing administration: Manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• Complimentary tickets: Issue and track comps for artists, sponsors, media, partners and staff, ensuring approvals.
• Provider liaison: Work with ticketing providers to implement changes and troubleshoot issues quickly.
• Sales reporting: Monitor ticket sales and share regular updates with the marketing and events team.
• Customer enquiries: Respond to email and social media enquiries on purchases, refunds, transfers, ticket access and information.
• Community monitoring: Monitor event social channels and escalate sensitive issues when needed.
• FAQs and information: Maintain customer-facing ticketing and event information.
• Event and team support: Provide event-day ticketing and customer support and general admin support to the marketing and events team.

Conhecimentos

Ticketing experience

Customer service

Event administration

Ticketing platforms

Communication

Attention to detail

Calm under pressure

Multitasking

Team player

Weekend availability

Ferramentas

Ticketing platforms

Descrição da oferta de emprego

Team Event in Christchurch is seeking a Ticketing & Customer Service Coordinator for a fixed-term 4-month contract to manage ticketing, provide customer support, and assist the events team. You will liaise with ticketing providers, handle comps, and monitor sales and inquiries across channels.

The role requires experience in ticketing or event administration, strong communication, and the ability to multitask during busy on-sale periods.