Festival Ticketing & Customer Support Coordinator

LN Team Event Holdings Limited; Christchurch; On-site; NZD 23,000 - 32,000; Part time

Benefits offered by this job

Healthcare

Retirement benefits

Tuition reimbursement

Student loan repayment

Caregiver leave

Roadie Babies program

Job summary

Live Nation Entertainment in Christchurch is seeking a Ticketing & Customer Service Coordinator to ensure a smooth customer journey from on sale to event day. You’ll be the go-to for ticketing and support, collaborating with ticketing providers and the marketing/events team.

This casual role (~20 hours per week) reports to the Marketing Manager and requires flexibility around event days, including weekends and extended hours. Prior experience in ticketing or live events is preferred.

Qualifications

• Background in ticketing, customer service or event administration, ideally within festivals, live entertainment or hospitality.
• Ticketing know-how: working knowledge of ticketing platforms and the ability to pick up new systems quickly.
• Written communication: a friendly, professional tone across email and social media.
• Attention to detail: accuracy when managing allocations, pricing and records, and confidence reporting on sales data.
• Sound judgement: calm under pressure, with the instinct to know when to escalate complex issues.
• Multitasking: juggle multiple priorities in a fast-paced environment, especially during on-sale periods.
• Team player: approachable, positive and reliable colleague across departments.
• Availability: flexible to work event days, including weekends and extended hours.

Responsibilities

• Ticketing administration: Manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• Complimentary tickets: Issue and track comps for artists, sponsors, media, partners and staff, ensuring approvals and accurate records.
• Provider liaison: Work with ticketing providers to implement changes and troubleshoot issues quickly.
• Sales reporting: Monitor ticket sales and share regular updates with the marketing and events team.
• Customer enquiries: Respond to email and social media enquiries on purchases, refunds, transfers, ticket access and general event information.
• Community monitoring: Watch event social channels and sentiment, escalate complex or sensitive issues when needed.
• FAQs and information: Maintain customer-facing ticketing and event information so fans know what's happening.
• Event and team support: Provide event-day ticketing and customer support, plus general admin support to the marketing and events team as required.

Skills

Ticketing

Customer service

Event administration

Festival experience

Communication

Attention to detail

Multitasking

Team player

Job description

Live Nation Entertainment in Christchurch is seeking a Ticketing & Customer Service Coordinator to ensure a smooth customer journey from on sale to event day. You’ll be the go-to for ticketing and support, collaborating with ticketing providers and the marketing/events team.

This casual role (~20 hours per week) reports to the Marketing Manager and requires flexibility around event days, including weekends and extended hours. Prior experience in ticketing or live events is preferred.