Festival Ticketing & Guest Experience Coordinator

Live Nation APAC; Christchurch; On-site; NZD 48,000 - 65,000; Full time

Benefits offered by this job

Concert access

Career development

Entertainment perks

Flexible work

Job summary

Team Event, part of Live Nation APAC, is seeking a Ticketing & Customer Service Coordinator for Christchurch. You will manage ticketing operations and provide customer support from on-sale through event day, working with ticketing providers and the marketing/events team.

You’ll be the go-to for ticketing administration and guest communications, ensuring accurate pricing, allocations, and promo codes, while supporting the wider team during busy event periods.

Qualifications

• Background in ticketing, customer service or event administration.
• Ticketing platforms knowledge and ability to learn new systems quickly.
• Written communication in email and social media.
• Attention to detail in allocations, pricing and records with sales reporting.
• Calm under pressure with good judgement for sensitive issues.
• Multitasking in fast-paced event periods.
• Team player with cross-department collaboration.
• Flexible to work event days including weekends and extended hours.

Responsibilities

• Manage ticket types, pricing, allocations, holds and promo codes across all Team Event festivals.
• Issue and track comps for artists, sponsors, media, partners and staff.
• Liaise with ticketing providers to implement changes and solve issues quickly.
• Monitor ticket sales and share updates with marketing and events teams.
• Respond to customer enquiries on purchases, refunds, transfers, and access.
• Monitor social channels for sentiment and escalate as needed.
• Maintain customer-facing ticketing information and event details.
• Provide event-day ticketing and customer support and general admin support to marketing/events team.

Skills

Ticketing

Customer service

Event administration

Written communication

Attention to detail

Multi-tasking

Team player

Availability

Calm under pressure

Tools

Ticketing platforms

Job description

Team Event, part of Live Nation APAC, is seeking a Ticketing & Customer Service Coordinator for Christchurch. You will manage ticketing operations and provide customer support from on-sale through event day, working with ticketing providers and the marketing/events team.

You’ll be the go-to for ticketing administration and guest communications, ensuring accurate pricing, allocations, and promo codes, while supporting the wider team during busy event periods.