Ticketing & Customer Service Coordinator

Live Nation APAC; Christchurch; On-site; NZD 48,000 - 65,000; Full time

Benefits offered by this job

Concert access

Career development

Entertainment perks

Flexible work

Job summary

Team Event, part of Live Nation APAC, is seeking a Ticketing & Customer Service Coordinator for Christchurch. You will manage ticketing operations and provide customer support from on-sale through event day, working with ticketing providers and the marketing/events team.

You’ll be the go-to for ticketing administration and guest communications, ensuring accurate pricing, allocations, and promo codes, while supporting the wider team during busy event periods.

Qualifications

• Background in ticketing, customer service or event administration.
• Ticketing platforms knowledge and ability to learn new systems quickly.
• Written communication in email and social media.
• Attention to detail in allocations, pricing and records with sales reporting.
• Calm under pressure with good judgement for sensitive issues.
• Multitasking in fast-paced event periods.
• Team player with cross-department collaboration.
• Flexible to work event days including weekends and extended hours.

Responsibilities

• Manage ticket types, pricing, allocations, holds and promo codes across all Team Event festivals.
• Issue and track comps for artists, sponsors, media, partners and staff.
• Liaise with ticketing providers to implement changes and solve issues quickly.
• Monitor ticket sales and share updates with marketing and events teams.
• Respond to customer enquiries on purchases, refunds, transfers, and access.
• Monitor social channels for sentiment and escalate as needed.
• Maintain customer-facing ticketing information and event details.
• Provide event-day ticketing and customer support and general admin support to marketing/events team.

Skills

Ticketing

Customer service

Event administration

Written communication

Attention to detail

Multi-tasking

Team player

Availability

Calm under pressure

Tools

Ticketing platforms

Job description

About Team Event

Team Event is a full-service event production company delivering some of Australasia's most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. As part of the Live Nation Group, we're a creative, fast-moving team that makes big events happen. If that sounds like you, we'd love to hear from you.

Job Summary

About Team Event: Team Event is a full-service event production company delivering some of Australasia's most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. As part of the Live Nation Group, we're a creative, fast-moving team that makes big events happen. If that sounds like you, we'd love to hear from you.

About The Role

Ready to help bring Christchurch's biggest festivals to life? Team Event is looking for a Ticketing & Customer Service Coordinator to keep the customer journey running smoothly from on sale to event day.

Team Event is a full-service event production company behind some of Australasia's most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. You'll be the go-to person for ticketing and customer support, working closely with ticketing providers and the wider marketing and events team.

This is a fixed term contract for 4 months, reporting to the Marketing Manager.

What You’ll Be Doing

• Ticketing administration: Manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• Complimentary tickets: Issue and track comps for artists, sponsors, media, partners and staff, ensuring allocations are approved and accurately recorded.
• Provider liaison: Work with ticketing providers to implement changes and troubleshoot issues quickly.
• Sales reporting: Monitor ticket sales and share regular updates with the marketing and events team.
• Customer enquiries: Respond to email and social media enquiries on purchases, refunds, transfers, ticket access and general event information.
• Community monitoring: Keep an eye on event social channels and sentiment, escalating complex or sensitive issues where needed.
• FAQs and information: Maintain customer-facing ticketing and event information so fans always know what's happening.
• Event and team support: Provide event-day ticketing and customer support, plus general admin support to the marketing and events team as required.

What You’ll Bring

• Relevant experience: Background in ticketing, customer service or event administration, ideally within festivals, live entertainment or hospitality.
• Ticketing know-how: Working knowledge of ticketing platforms and the ability to pick up new systems quickly.
• Written communication: A friendly, professional tone across email and social media.
• Attention to detail: Accuracy when managing allocations, pricing and records, and confidence reporting on sales data.
• Sound judgement: Calm under pressure, with the instinct to know when to elevate a complex or sensitive issue.
• Multitasking: Ability to juggle multiple priorities in a fast-paced environment, particularly around on sales and event periods.
• Team player: An approachable, positive and reliable collaborator who's comfortable working across departments.
• Availability: Flexibility to work event days, including weekends and extended hours as required.

The Benefits

• A vibrant, music-focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• Access to concerts, events, and other entertainment perks.
• A flexible approach to when and where you work, designed to support balance in all aspects of life.
• A diverse, equitable workplace where every voice matters.
• Comprehensive benefits, from volunteer days to wellness programs and mental health support.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.