Ticketing & Customer Service Coordinator

LN Team Event Holdings Limited; Christchurch; On-site; NZD 23,000 - 32,000; Part time

Benefits offered by this job

Healthcare

Retirement benefits

Tuition reimbursement

Student loan repayment

Caregiver leave

Roadie Babies program

Job summary

Live Nation Entertainment in Christchurch is seeking a Ticketing & Customer Service Coordinator to ensure a smooth customer journey from on sale to event day. You’ll be the go-to for ticketing and support, collaborating with ticketing providers and the marketing/events team.

This casual role (~20 hours per week) reports to the Marketing Manager and requires flexibility around event days, including weekends and extended hours. Prior experience in ticketing or live events is preferred.

Qualifications

• Background in ticketing, customer service or event administration, ideally within festivals, live entertainment or hospitality.
• Ticketing know-how: working knowledge of ticketing platforms and the ability to pick up new systems quickly.
• Written communication: a friendly, professional tone across email and social media.
• Attention to detail: accuracy when managing allocations, pricing and records, and confidence reporting on sales data.
• Sound judgement: calm under pressure, with the instinct to know when to escalate complex issues.
• Multitasking: juggle multiple priorities in a fast-paced environment, especially during on-sale periods.
• Team player: approachable, positive and reliable colleague across departments.
• Availability: flexible to work event days, including weekends and extended hours.

Responsibilities

• Ticketing administration: Manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• Complimentary tickets: Issue and track comps for artists, sponsors, media, partners and staff, ensuring approvals and accurate records.
• Provider liaison: Work with ticketing providers to implement changes and troubleshoot issues quickly.
• Sales reporting: Monitor ticket sales and share regular updates with the marketing and events team.
• Customer enquiries: Respond to email and social media enquiries on purchases, refunds, transfers, ticket access and general event information.
• Community monitoring: Watch event social channels and sentiment, escalate complex or sensitive issues when needed.
• FAQs and information: Maintain customer-facing ticketing and event information so fans know what's happening.
• Event and team support: Provide event-day ticketing and customer support, plus general admin support to the marketing and events team as required.

Skills

Ticketing

Customer service

Event administration

Festival experience

Communication

Attention to detail

Multitasking

Team player

Job description

Job Summary

Job Summary: About Team Event: Team Event is a full-service event production company delivering some of Australasia's most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. As part of the Live Nation Group, we're a creative, fast-moving team that makes big events happen. If that sounds like you, we'd love to hear from you.

About the role

Ready to help bring Christchurch's biggest festivals to life? Team Event is looking for a Ticketing & Customer Service Coordinator to keep the customer journey running smoothly from on sale to event day. Team Event is a full-service event production company behind some of Australasia's most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. You'll be the go-to person for ticketing and customer support, working closely with ticketing providers and the wider marketing and events team. This is a casual role, approximately 20 hours per week, reporting to the Marketing Manager.

What you’ll be doing

• Ticketing administration: Manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• Complimentary tickets: Issue and track comps for artists, sponsors, media, partners and staff, ensuring allocations are approved and accurately recorded.
• Provider liaison: Work with ticketing providers to implement changes and troubleshoot issues quickly.
• Sales reporting: Monitor ticket sales and share regular updates with the marketing and events team.
• Customer enquiries: Respond to email and social media enquiries on purchases, refunds, transfers, ticket access and general event information.
• Community monitoring: Keep an eye on event social channels and sentiment, escalating complex or sensitive issues where needed.
• FAQs and information: Maintain customer-facing ticketing and event information so fans always know what's happening.
• Event and team support: Provide event-day ticketing and customer support, plus general admin support to the marketing and events team as required.

What you’ll bring

• Relevant experience: Background in ticketing, customer service or event administration, ideally within festivals, live entertainment or hospitality.
• Ticketing know-how: Working knowledge of ticketing platforms and the ability to pick up new systems quickly.
• Written communication: A friendly, professional tone across email and social media.
• Attention to detail: Accuracy when managing allocations, pricing and records, and confidence reporting on sales data.
• Sound judgement: Calm under pressure, with the instinct to know when to escape a complex or sensitive issue.
• Multitasking: Ability to juggle multiple priorities in a fast-paced environment, particularly around on sales and event periods.
• Team player: An approachable, positive and reliable collaborator who's comfortable working across departments.
• Availability: Flexibility to work event days, including weekends and extended hours as required.

Equal Opportunities

Equal Opportunities: We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LNAPAC #LI-TO1 Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips

About Live Nation Entertainment

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Additional Information

And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career.

See What Your Future Looks Like

See what your future looks like at Live Nation Entertainment.