Faculty Academic Services Leader

The University of Auckland; Auckland; On-site; NZD 99,000 - 122,000; Full time

Benefits offered by this job

Flexible employment practices

Five weeks’ annual leave

Discounted car parking

Parental leave allowance

Job summary

The University of Auckland is seeking an experienced leader to provide leadership for faculty-based academic services, ensuring a high-quality student experience across programmes and coordinating with faculty leadership.

The role collaborates with central Student and Scholarly Services and the School of Graduate Studies to deliver seamless, holistic service, including admissions, progress and programme completion matters. It also drives strategic projects and service improvements.

Qualifications

• Significant experience in a management role within a large, complex organisation.
• Demonstrated skills in team building, change management and collaboration with diverse stakeholders.
• Extensive knowledge of trends and best practice in customer service, service design and digital delivery.

Responsibilities

• Provide leadership, mentoring and direction for staff.
• Lead implementation of faculty and University strategic and annual plans related to academic and student services.
• Ensure accurate advice for admissions, academic progress and programme completion matters.
• Build and maintain strong stakeholder relationships with central service divisions and faculty teams.
• Foster collaboration with admissions/enrolment teams to optimise outcomes and enhance student experience.
• Lead strategic projects and service improvements, including health programme changes and clinical admissions enhancements.

Skills

Leadership

Staff mentoring

Stakeholder engagement

Customer service trends

Te ao Māori understanding

Tools

Student information systems

Job description

The University of Auckland is seeking an experienced leader to provide leadership for faculty-based academic services, ensuring a high-quality student experience across programmes and coordinating with faculty leadership.

The role collaborates with central Student and Scholarly Services and the School of Graduate Studies to deliver seamless, holistic service, including admissions, progress and programme completion matters. It also drives strategic projects and service improvements.