Senior Leader, Student Experience & Engagement

The University Of Waikato; New Zealand; Vor Ort; NZD 123.000 - 141.000; Vollzeit

Benefits dieser Stelle

Additional university leave

Competitive superannuation

Flexible working

Onsite parking

Discounted gym membership

Zusammenfassung

The University of Waikato is seeking an Associate Director, Student Experience to lead the development and delivery of integrated student experiences across enquiries, orientation, on‑campus services and representation. This high‑visibility role reports to the Director, Student Services and will manage a team delivering proactive, high‑quality student support.

You will shape service design, engagement and operations across multiple touchpoints, steward Te Manawa as a vibrant hub, and work with

Qualifikationen

• Postgraduate qualification or a relevant bachelor’s degree with extensive experience.
• Proven experience in leading student experience or similar frontline service delivery.
• Strong strategic leadership, budgeting and multi‑channel service operations.

Aufgaben

• Provide strategic leadership and operational oversight of student experience functions.
• Lead managers and staff delivering enquiries, student voice and orientation initiatives.
• Oversee Te Manawa hub and 24/7 building and weekend service model.
• Partner across stakeholders to ensure a connected, inclusive student journey.

Kenntnisse

Strategic leadership

People management

Service design

Stakeholder engagement

Change management

Budget management

Ausbildung

Postgraduate qualification

Bachelor’s degree with extensive experience

Tools

CRM systems

Jobbeschreibung

The University of Waikato is seeking an Associate Director, Student Experience to lead the development and delivery of integrated student experiences across enquiries, orientation, on‑campus services and representation. This high‑visibility role reports to the Director, Student Services and will manage a team delivering proactive, high‑quality student support.

You will shape service design, engagement and operations across multiple touchpoints, steward Te Manawa as a vibrant hub, and work with