Team Leader, Student Hubs and Client Services

University of Auckland; Auckland; On-site; NZD 88,000 - 98,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Superannuation

Five weeks annual leave

Career development

Parking discounts

Parental leave

Childcare support

Job summary

Waipapa Taumata Rau | The University of Auckland is seeking a capable Team Leader to guide the Student Hub and Davis Law Library operations across City Campus. The role blends on-site leadership with scheduled remote work days and a split between locations.

You will manage a team, coordinate services for students, and contribute to a wide range of Student Hub functions while aligning with the wider leadership group.

Qualifications

• Strong leadership and change-management skills.
• Highly organized with the ability to manage multiple tasks.
• Excellent communication and stakeholder engagement.

Responsibilities

• Lead and coordinate operations of the Davis Law Library and City Campus Student Hub.
• Supervise staff, support student services, and ensure service quality.
• Collaborate with the Student Hubs Leadership group to align with university goals.

Job description

Team Leader, Student Hubs and Client Services

• Contract
• Campus: Auckland City Campus
• Position Number: 60021986
• UoA Department Name: Student Hub

Waipapa Taumata Rau | The University of Auckland

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.

Te Kahu Tauira I Student & Scholarly Services is looking for a skilled Team Leader to join the Student Hub leadership team. Your role forms part of a wider Student Hubs Leadership group across our 6 locations.

This role will be responsible for the team and operations of our Davis Law Library on City Campus. To ensure alignment with the wider leadership team the role will be split across the City Student Hub and Davis Law Library as below:

• Two days at Davis Law Library (days TBC)
• Two days at City (Tuesdays and one other day)
• One day Work from Home (day TBC)

This fixed term role is covering for a secondment, and the contract dates are likely to be from October 2026 to the end of April 2027. It is a full-time, 37.5 hours per week, role with a Monday-Friday work pattern (start and end times negotiable) and the salary range is $88,000 - $98,000 per annum.

Thursday 17 September

The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support student on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically, and these include:

• guidance and advice on being a student
• navigating the University systems, spaces and processes
• exploring study options
• application and enrolment support
• Library & Student IT services

We are looking for a highly motivated individual who:

• Is an innovative problem-solver and champions continuous improvement
• Is comfortable leading in an environment of change
• Is highly organised and able to manage a variety of work simultaneously
• Has the ability to see the bigger picture, but not forget the detail

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz